Job Description
Pay up to £77,740, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
DWP. Digital with Purpose.
We are looking for a Lead Service Designer to join our community of tech experts in DWP Digital.
DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people.
Digital Channels is driving and enabling the modernisation of DWP's customer contact, helping our 20 million customers to communicate with our department via the right and best channel.
We run some of the UK's largest 'Live Services' across all mediums. It is hugely impactful role, which touches nearly every point of customer contact we have.
The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.
Design with Purpose
Our Services Designers put user needs at the heart of everything they do.
You will work closely with Product Managers, Architects and other Service Designers to mature and adapt our services, ensuring we can deliver the best outcome for the customers and colleagues that use them.
You will work with stakeholders across different areas to understand what they need and to articulate the vision and lead the design strategy in a way that makes sense.
With a data and insight led approach, you will be able to identify pain points within our services and define design solutions and improvements to fulfil user needs and drive improved business outcomes, also influencing stakeholder buy in.
We have a thriving Design community in DWP, dedicated to sharing expertise, and continuous learning.
You're a skilled practitioner and expert, and a leader. You will shape what we mean by service design in DWP, acting a mentor and role model for the wider Service Design team.
What skills, knowledge and experience will you need? How will this be assessed?
The application process for these roles includes a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following:
* Significant experience of hands-on service design.
* Experience providing leadership and expertise at program level to develop end-to-end, front-to-back services using wider Government principles and evidence to meet user needs and organisational objectives
* Influencing and communicating to a wide range of senior and other stakeholders on the value of user centricity, your strategies, approaches and decisions.
* Experience leading on the creation and maintenance of a positive and collaborative working environment.
The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.
Full details, as well as application guidance are detailed in the Civil Service Job description - Click 'Apply' to be redirected.
Details. Wages. Perks.
Location: You'll join us in one of our digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield, whichever is most convenient for you.
Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of up to £77,740.
Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £21,000.
Holidays: A generous leave package starting at 26 days rising to 31 days over time.
You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
* An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
* Flexible working including flexible hours and flex-friendly policies
* Time off volunteering and charitable giving
* Bring your authentic self to work with 'I Can Be Me in DWP'
* Discounts and savings on shopping, fun days out and more
* Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
* Sports and social activities
* Professional development, coaching, mentoring and career progression opportunities.
Process:
We know your time is valuable so our application and selection process is just two stages:
* Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
* Interview: a single stage interview online.
CLICK APPLYfor more information and to start your application.
JBRP1_UKTJ