The Customer Service Manager will play a pivotal role in leading a team to deliver outstanding customer service. This role will oversee a variety of tasks, ensuring the team consistently meets the high standards expected within a Not For Profit organisation.
Customer Service Manager
Lead and manage the Customer Service team
Develop and implement customer service policies
Handle complex customer service issues
Monitor and report on team performance
Drive continuous improvement in customer service delivery
Collaborate with other departments to ensure a unified approach
Conduct regular team meetings and provide feedback
Ensure compliance with relevant regulations and standards
Liverpool based CSM role |Hybrid working (3 days on site)
A successful 'Customer Service Manager' should have:
Proven experience in a customer service management role
Experince in a leadership role, ideally working within a contact centre setting looking after multiple teams
Excellent leadership and team management skills
Strong knowledge of customer service principles and practices
Ability to handle complex customer service issues
Proficiency in using customer service software and databases
Excellent communication and interpersonal skills
This client is a reputable Not For Profit organisation based in Liverpool. With a workforce of over 1000 dedicated employees, they are committed to making a positive impact in their community and providing exceptional service to their users.
A salary range of £40,500 - £49,500 per year
Opportunity to work in a supportive and passionate team
Chance to make a difference in a Not For Profit organisation
A vibrant and inclusive workplace culture
Generous holiday leave
We invite individuals who are passionate about customer service and making a difference to apply for this exciting opportunity in Liverpool.