Crisis Care Practitioner - Clinical access line
Nottinghamshire Healthcare NHS Foundation Trust
An exciting opportunity has arisen for a Band 6 Clinician to join the newly formed Clinical Access Line. The Clinical Access Line is a new service, central to the delivery of the 111 Mental health option national requirement. NHS England requires all trusts to have '24/7 open access telephone lines for urgent NHS mental health support, advice and triage, and through which people of all ages can access the NHS mental health pathway/further support if needed' by April 2024.
You will be part of a team that consists of qualified Clinicians who are knowledgeable about different services and options, and you will be supported by a Clinical lead on each shift.
Alongside this, there will be recovery workers who will be taking initial calls and directing them to the most appropriate service to meet their needs. The team will also provide advice and guidance through a triage process where the urgency of care required is assessed and signposted accordingly. Relevant training will be provided upon successful recruitment to the post.
Main duties of the job
We are seeking enthusiastic and experienced Band 6 Mental Health clinicians to provide clinical assessment, triage and signposting to citizens of all ages in a mental health crisis.
You will be an experienced Clinician with proven post qualification experience, sound knowledge of risk assessment, and demonstrate sound evidence-based practice. Past experience of working in a crisis team or community setting will be advantageous.
This is an exciting new service, and the post holder will be expected to support the development of the service.
Job responsibilities
* The access line will provide one number for support and referrals to secondary mental health crisis services within Nottingham and Nottinghamshire, including all ages.
* Support and supervise recovery workers taking calls and assist in making appropriate decisions of signposting.
* Complete triage assessments of more complex calls using a triage tool to assess the urgency of care that is required.
* Work alongside partnership agencies and services such as EMAS services and street triage as well as the crisis resolution teams.
* Demonstrate expertise in analysing and reflecting upon their own clinical practice and that of others in all aspects of care given to patients in crisis and their families/carers.
* Work effectively with colleagues from other disciplines throughout the assessment and treatment process.
* Have highly developed report writing skills and be able to make appropriate referrals to other services.
* Be responsible for providing and receiving highly complex, sensitive, distressing, and emotional information in relation to health issues.
* Develop knowledge of safeguarding procedures and experience in managing these situations, including advising colleagues where necessary.
* Work within professional and ethical frameworks established by national bodies such as the Department of Health and the NMC.
Person Specification
Qualifications
* Professional qualification in Mental Health Nursing or Occupational Therapy, social work at Diploma or degree level.
* Evidence of learning and development post qualification.
Experience
* Relevant post registration experience in adult mental health.
* Experience of multi-disciplinary working.
* Experience of working in acute mental health care.
* Competency in completing comprehensive mental health assessments and assessments of risk.
* Experience in the development of robust care plans and risk management plans.
* Understanding of responsibilities in relation to the mental health act, mental capacity act, CPA, and safeguarding.
* Competency in meeting the expected performance and data quality targets for the role in a timely manner and an understanding of the importance of this.
* Experience of working in a community-based mental health team.
* Experience of crisis management.
* Managerial/clinical leadership skills.
* Experience of managing a duty system.
* Experience of delegation of clinical tasks and management of team diary.
Values and Behaviours
* All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust, Honesty, Respect, Compassion, Teamwork.
* All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role.
Physical Requirements
* Has the physical ability to perform the full range of duties.
Training
* Qualification in mentorship/education of students appropriate to professional qualification.
Knowledge
* Knowledge of comprehensive mental health assessments.
* Current knowledge and understanding of acute mental health needs and an ability to demonstrate clinical competence.
* Able to clearly evidence knowledge of effective assessment risk and risk management.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary: £37,338 to £44,962 a year (pro rata for part time)
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