We are looking to recruit a part-time Receptionist based within the Rehabilitation Unit at QVH who will manage the reception desk and provide administrative support to the clinical teams in the unit.
Clerical experience is required, as is a good level of skills on digital systems. Training on our specific administrative and clinical systems will be provided as the trust moves into implementation of a full electronic patient record system.
You should be confident in dealing with issues of confidentiality and ensuring patients' details are accurately recorded.
You will work collaboratively alongside the clinical team to ensure all service users are welcomed in a professional manner and you will deliver exceptional customer service at all times.
The post holder should have excellent communication skills, be a team player and have the ability to adapt to changes in the service as required.
Main duties of the job
1. To manage the Reception desk including greeting patients and visitors and directing them to the appropriate service.
2. To answer all non-clinical enquiries in a professional, empathetic, polite and courteous manner.
3. To undertake clerical duties as directed by clinical staff on duty or the Clinical Services Manager.
Person specification
Qualifications
* A good standard of secondary education to include GCSE English or able to demonstrate knowledge within this field through practical experience.
* Excellent command of English both written and verbal.
Experience
* Dealing with the public/customer service experience.
* Knowledge and evidence of use of computer systems to enter data accurately.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
This vacancy may close early if it receives a high number of applications. Please submit your application in good time to avoid disappointment.
#J-18808-Ljbffr