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Summary
Customer Assistant - Visual Merchandising Stylist - Hempstead Valley
Please note this is a temporary position to cover career break ending January 2026. Contracted to full time at 37.5 hours per week over 5 days. Working Pattern also includes every other weekend.
Work Pattern
1. Week 1:
Sunday - 7:00-15:30
Monday - 7:00-15:30
Tuesday - Off
Wednesday - 7:00-15:30
Thursday - 7:00-15:30
Friday - 7:00-15:30
Saturday - Off
2. Week 2:
Sunday - Off
Monday - 7:00-15:30
Tuesday - 7:00-15:30
Wednesday - Off
Thursday - 7:00-15:30
Friday - 7:00-15:30
Saturday - 7:00-15:30
Due to the nature and responsibilities of this role, all applicants must be at least 18 years of age.
Purpose
* To deliver a great shopping experience for customers, prioritizing customer service above tasks.
* Champion new ways of working within stores through an open mindset and positive attitude.
* Complete tasks and processes that deliver 'best in town' standards.
* Serve and sell across all channels effectively.
* Be the voice of our customer to help us continually improve.
Key Accountabilities
* Dress and style mannequins to agreed standards each launch and throughout the season as required.
* Deliver seasonal window implementation.
* Maintain 'best in town' standards through presentation standards, VM principles, and cleanliness.
* Collaborate with colleagues to ensure correct implementation of POS each season.
* Serve customers efficiently on the shop floor and at service points.
* Utilize digital tools and communication channels effectively.
* Share customer and colleague feedback to improve services.
* Support colleagues in building skill and confidence.
* Own personal learning & development and access digital learning solutions proactively.
* Know daily sales targets, priorities, promotions & selling opportunities.
* Possess strong product knowledge to sell and recommend products and services.
* Engage proactively with customers to understand their needs.
* Understand store priorities and their role within them.
* Complete tasks efficiently and in line with SOPs.
* Minimize cost and waste through good process practices.
* Follow safe and legal working practices.
Key Capabilities
* Understand how the company operates, its strategy, and the role they play.
* Committed to delivering excellent work with great attention to detail.
* Open to feedback and regularly seeks it.
* Sets performance objectives in conjunction with line manager.
* Takes accountability for planning and managing own work efficiently.
* Curious and willing to challenge the status quo.
* Communicates intentions clearly and simply.
* Manages reactions and shares perspectives constructively.
* Copes well with change and work challenges.
* Builds positive relationships by being a good listener.
Technical Skills/Experience
* Comprehensive styling skills applicable to instore visual elements and windows.
* Strong knowledge of Visual Merchandising principles.
* Ability to contribute to store sales and cost control.
* Work across the store to ensure tasks are completed correctly and on time.
* Comprehensive knowledge of customer shopping channels.
* Good level of product knowledge and services across the store.
* Up to date knowledge of commercial operations.
* Good digital capability and use of digital tools and applications.
* Understand customer needs and identify selling opportunities.
* Ability to adapt to change.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
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