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Associate Director at Shaw Daniels Solutions
Reporting to the Network Architect, the Regional Engineer will have a strong technical background and be a confident self-starter able to work remotely across varying Company locations. Working with a selection of managed service suppliers and the Network Architect you will need to identify, understand, engineer, and assist implementation of network services and end user devices to the business.
You will have a proven end user device background and be comfortable in troubleshooting and assisting with documenting and remediating our network services at our clients’ regional locations. You will be responsible for the day-to-day delivery and support of any and all branch IT related support.
The successful role holder will be passionate about how network services underpin the company and will strive to challenge and deliver a class leading service. You will be a strong advocate of documented process and procedure.
Key responsibilities within the role will be to work closely with our clients’ service management, network architecture, and infrastructure teams to ensure all new change activities are implemented into live service as seamlessly as possible.
You will be accountable for adherence to the current IT SLAs, KPIs, department performance measures and processes as well as the delivery of the operational responsibilities of a network engineer.
Technical Content of Work/Skills Required
* Managing and maintaining Cisco Meraki network equipment, i.e. switches, access points, firewalls etc.
* Ability to swap out network hardware and implement in line with recommendations from the Network Architect.
* Ability to troubleshoot and support network related issues.
* Ability to produce well-structured and written documentation and communicate to technical and non-technical audiences.
* Knowledge of deploying images to desktops/laptops remotely.
* Knowledge of managing mobiles/tablets via mobile device management software.
* Networking (WAN / LAN / DNS) and wireless systems understanding.
* Hands on configuration experience with Mitel phone systems.
* A self-motivated and engaging team member who can operate remotely.
* Windows 7/10/11.
* Office 365.
* SCCM.
* MDM’s.
* Microsoft Exchange.
* Personal mobility is essential as the role will require off site working.
* Knowledge of ITIL.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Automation Machinery Manufacturing
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