Job vacancy - Technical Support Specialist
Are you passionate about science and problem-solving? Do you have a background in chemistry, physical sciences, or hands-on lab experience? If so, this is your opportunity to put your expertise to work in a dynamic, customer-facing role!
Responsibilities:
* Technical Support - You'll be the go-to expert, helping customers and colleagues with product selection, troubleshooting, and technical advice via phone, email, and online chat.
* Custom Quotations - Work closely with sales teams and distributors to understand customer needs, prepare detailed quotations, and manage custom orders from start to finish.
* R&D and Application Testing - Get hands-on with prototype testing, debugging, and application trials to ensure our products meet customer needs and industry standards.
Requirements:
* Scientific Background - A degree or equivalent qualification in chemistry, physical sciences, or relevant lab experience.
* Excellent Communicator - Confident in explaining complex technical concepts in a clear and friendly way.
* Problem-Solver - You enjoy tackling challenges and finding solutions.
* Organised & Proactive - Able to juggle multiple tasks in a fast-paced environment.
* Team Player with Initiative - You'll collaborate with various departments but also be confident working independently.
If you feel that you have the skills and experience required in this advertisement to be a Technical Support Specialist, submit your CV including an outline of your experience. It is always a good idea to include a covering letter outlining your experience as this will enhance your chances of selection and improve your prospects of landing the Technical Support Specialist role you desire.
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