Main area: Clinical Admin (CAT Team 2 - Ophthalmology)
Grade: NHS AfC: Band 3
Contract: Fixed term: 9 months (Maternity Cover)
Hours: Full time - 37.5 hours per week
Job ref: 193-6723355PCG
Employer: Royal Berkshire NHS Foundation Trust
Employer type: NHS
Site: Royal Berkshire Hospital
Town: Reading
Salary: £24,071 - £25,674 per annum
Salary period: Yearly
Closing: 01/12/2024 23:59
Assistant Patient Pathway Coordinator - CAT 2 (Fixed Term 9 Months)
NHS AfC: Band 3
Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’. This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust.
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”
We are Compassionate in our thoughts, words and actions
We are Aspirational and have a true desire to be dynamic and to innovate
We are Resourceful and responsible in the way we work and live
We are Excellent in our development, fairness and sharing best practice
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us.
Diversity is what makes us interesting… Inclusion is what will make us outstanding.
Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
Job overview
PLEASE NOTE: PREVIOUS APPLICANTS NEED NOT REAPPLY
Band 3 Assistant Patient Pathway Coordinator (CAT Team 2 - Ophthalmology)
This is a fixed-term post for 9 months to cover maternity leave.
An exciting opportunity has arisen for an Assistant Patient Pathway Coordinator (APPC) to join our Clinical Administration Team in the Ophthalmology Department.
We are looking for a candidate who can provide support to clinical and non-clinical staff.
You will be a point of contact for administrative issues relating to patients' pathway of care, working as part of a multidisciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
Main duties of the job
You will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. You will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
The Ophthalmology team is committed to providing our colleagues with a positive experience assisting them to build fulfilling and rewarding careers.
This is an exciting time to join the Ophthalmology Department as we move towards more digital ways of working, including virtual clinics and assessment.
Detailed job description and main responsibilities
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multidisciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
Please refer to the attached Job Description & Person Specification for further details.
Person specification
Education/Qualifications
* NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
* GCSE or equivalent
Previous Experience
* Experience of using IT systems and patient data systems
* Experience of scheduling outpatient appointments and/or admissions
* Experience of working with patients and providing information regarding their appointments or treatment team
After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system (TRAC). All subsequent information regarding your application will be generated from apps.trac.jobs.
By applying for this post you are agreeing to Royal Berkshire NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system.
Appointment to any position is conditional on the satisfactory completion of the core NHS Employment Checks Standards. Information disclosed in your application will be checked and any offer of appointment may be withdrawn if you knowingly withhold information or provide false or misleading information.
The Trust may close any vacancy prior to the advertised closing date due to the high level of responses we receive for some of our vacancies.
Royal Berkshire NHS Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke free environment. A smoke free policy is in operation and smoking is not permitted on any of the Trust’s sites.
Employer certification / accreditation badges
Name: Lucy Garnett
Job title: Patient Pathway Manager
Email address: lucy.floyd@royalberkshire.nhs.uk
Telephone number: 07884 263801
Additional information:
Kasia Bajcinca (Deputy Patient Pathway Manager) on 0118 322 6642 or kasiamaja.bajcinca@royalberkshire.nhs.uk
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