Job summary This is an exciting new opportunity for 12 month FTC / Secondment within the Education & Leadership team. This role is embedded within the Education and Training structure but will work in tandem with Leadership and Talent Management. The post holder will deliver high-level coordination and management support for the Clinical Leadership Education Programme at EEAST and alongside our partner organisations. The role will provide effective coordination and oversight support for educational and operational leadership across the six sectors. Main duties of the job This post calls for a highly motivated individual who can use their initiative, work to set deadlines, deal with complex issues, and be comfortable working under pressure. The role will play a central part in the Education & Leadership teams and will require diligence and attention to detail to manage the complex and varied workload. The post holder will need to be conscientious, meticulously organised, and always act professionally and confidentially. The post holder will support EEAST's models of education to achieve outstanding learning outcomes and ensure fairness and consistency. The role is embedded across the Education and Training Department but will also act as a key link to support Operational Managers, external partner organisation colleagues, and stakeholders. The role is agile with regional travel as necessary and operationally required. Travel will be to University of Bedfordshire and EEAST sites. About us You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ individuals who meet the specific criteria.We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests. Date posted 24 January 2025 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year per annum pro rata Contract Fixed term Duration 12 months Working pattern Full-time, Job share, Flexible working, Home or remote working, Compressed hours Reference number 247-SS-CLPCoor-0125 Job locations Trust wide Melbourn SG8 6NA Job description Job responsibilities For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. Job description Job responsibilities For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. Person Specification Qualifications Essential Degree Level or equivalent qualification in Business Management or Business Administration, or equivalent experience working at a similar level Qualification or equivalent experience in using software packages, including Microsoft Word, Outlook, and Excel Desirable PRINCE2 or equivalent project management experience Skills and Knowledge Essential Good communication skills, with the ability to communicate appropriately and effectively face to face, over the phone, and in writing Excellent interpersonal skills with the ability to relate to people, including internal staff and external stakeholders Be able to demonstrate an understanding for the need for confidentiality and how this can be maintained Able to undertake minutes and notes, analyse and interpret data (often complex and from more than one source), plus the preparation of information Organised and able to take responsibility for own autonomous workstreams and learning, with awareness for priority deadlines Ability to accommodate flexible demands (travel, remote working, and agile diary) in order to support achieving the organisational objectives, where necessary Experience Essential Extensive experience of administrative/coordination duties Desirable Experience of dealing with people in difficult and challenging circumstances and/or customer care environment/customer service experience Experience of programmes and software used regularly within EEAST and the wider NHS, including GRS, TRAC Personal Qualities, Abilities and Attributes Essential To have an awareness of equality and diversity, a commitment to equality for all and not discriminate against anyone because of own personal views Desirable Knowledge about the NHS and its associated values and the services it provides to patients and the community Able to work as part of a team to deliver the best possible service Able to be resilient under pressure and to identify when support is needed for self or others, particularly when to escalate conflicting issues and balance time sensitive deadlines EEAST Values and Behaviours Essential Evidence that personal behaviour reflects Trust Values; Care, Teamwork, Quality, Respect, Honesty Person Specification Qualifications Essential Degree Level or equivalent qualification in Business Management or Business Administration, or equivalent experience working at a similar level Qualification or equivalent experience in using software packages, including Microsoft Word, Outlook, and Excel Desirable PRINCE2 or equivalent project management experience Skills and Knowledge Essential Good communication skills, with the ability to communicate appropriately and effectively face to face, over the phone, and in writing Excellent interpersonal skills with the ability to relate to people, including internal staff and external stakeholders Be able to demonstrate an understanding for the need for confidentiality and how this can be maintained Able to undertake minutes and notes, analyse and interpret data (often complex and from more than one source), plus the preparation of information Organised and able to take responsibility for own autonomous workstreams and learning, with awareness for priority deadlines Ability to accommodate flexible demands (travel, remote working, and agile diary) in order to support achieving the organisational objectives, where necessary Experience Essential Extensive experience of administrative/coordination duties Desirable Experience of dealing with people in difficult and challenging circumstances and/or customer care environment/customer service experience Experience of programmes and software used regularly within EEAST and the wider NHS, including GRS, TRAC Personal Qualities, Abilities and Attributes Essential To have an awareness of equality and diversity, a commitment to equality for all and not discriminate against anyone because of own personal views Desirable Knowledge about the NHS and its associated values and the services it provides to patients and the community Able to work as part of a team to deliver the best possible service Able to be resilient under pressure and to identify when support is needed for self or others, particularly when to escalate conflicting issues and balance time sensitive deadlines EEAST Values and Behaviours Essential Evidence that personal behaviour reflects Trust Values; Care, Teamwork, Quality, Respect, Honesty Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name East of England Ambulance Service Address Trust wide Melbourn SG8 6NA Employer's website https://www.eastamb.nhs.uk (Opens in a new tab)