Major Recruitment Oldbury are delighted to be recruiting for a professional, forward thinking organisation in the Tamworth area, who are actively seeking an experience Customer Service Coordinator to join their busy office.
Duties and tasks will include:
1. Manage all inbound customer service enquiries via phone, email, and CRM system, ensuring a professional and efficient response.
2. Triage enquiries to the appropriate departments, including Account Managers, Customer Success Teams, and Technical Support, while handling general enquiries independently.
3. Maintain customer relationships by building rapport and ensuring a high level of customer satisfaction.
4. Conduct customer satisfaction surveys post-delivery or service and follow up on feedback.
5. Assist the sales team with preparing and sending small quotations and managing follow-up communications.
6. Support the Sales Order process, including creating Sales Orders, Purchase Orders, and tracking orders through to delivery and invoicing.
7. Maintain and update CRM records, ensuring customer data is accurate and up-to-date.
8. Assist the Office Manager with administrative tasks such as invoicing, credit control, and expenses management using Xero finance system.
9. Approve supplier invoices and manage office supplies, including stock levels for stationery and product inventory.
10. Manage central email inboxes, ensuring emails are dealt with promptly or for...