General Responsibilities: 1. Receives requests to arrange laptop clinics on sites from the Project Manager or advice from users and other IM&T staff members. 2. Where necessary, liaises with and/or refer support requests to other IM&T staff members as well as IT department staff in other organisations. 3. Monitors the progress of requests for appointments and ensures that users and other interested parties are kept informed. 4. Ensures that systems used by the IM&T department, such as the inventory of assets and service desk call system, are kept up to date and as accurate as possible. 5. Ensures that all work is carried out and documented in accordance with required standards, methods and procedures. 6. Monitors all user problems and system faults identifying trends and patterns and when necessary, feeds-back information to relevant IT staff (e.g. Operations, Implementations, management etc.) regarding any recurring problems or faults being experienced. 7. Undertakes such other duties as may reasonably be required of you commensurate with your general level of responsibility and the general scope of the post, as determined by the IT Operations Manager