Main area: Administration Support
Grade Band: 2
Contract: 12 months (Fixed Term)
Hours: Part-time - 22.5 hours per week (To be worked over 3 days)
Job ref: 438-PB2390
Employer: Lancashire Teaching Hospitals NHS Foundation Trust
Employer type: NHS
Site: Chorley and South Ribble Hospital
Town: Chorley
Salary: £23,615 per annum, pro rata
Salary period: Yearly
Closing: 29/12/2024 23:59
Interview date: 06/01/2025
Administrative Support - Anticoagulant Service
Band 2
Job overview
Looking for a new challenge? Would you like the opportunity to bring your administrative skills to a patient-facing role where you will be supporting Anticoagulant Clinics within our Trust? If so, this could be the perfect role for you!
The Anticoagulation Service is situated within Pathology at Chorley Hospital. We work across sites at Royal Preston Hospital and within the community at Bamber Bridge Clinic.
You will be guided in your role by a fantastic, friendly team of Specialist Anticoagulant Nurses and Clinic Coordinators. Our aim is to find a conscientious and well-organised individual to support the service. Within this role, you will have patient contact when assisting with clinics; therefore, excellent communication skills, a positive professional manner, and a drive to provide the best possible care for patients are essential qualities.
Main duties of the job
As the Administrative Support for the Anticoagulation Service, you will demonstrate excellent organisational and communication skills. In a polite and courteous manner, you will be responsible for providing an efficient and effective administrative role for the service, with strict adherence to Trust protocols, being aware of the need for confidentiality and compliance with information governance.
You will play a key role in the day-to-day running of the service by performing data inputting, activating and discharging outpatient appointments, managing phone calls, greeting clinic patients, and directing clinic flow.
You must be flexible when working between office-based and clinical environments, able to exercise initiative, and demonstrate a consistently high standard of professionalism. You will need to be a self-motivated individual with proven administration skills and be open and accessible to provide the required support for queries, advice, and support to patients. Excellent IT skills will be essential in managing your workload to ensure tasks are completed in a timely manner.
Detailed job description and main responsibilities
Duties to include but not limited to:
* Responding to external and internal telephone queries from staff, patients, and others and referring to the appropriate person.
* Communicating with a range of staff, patients, and visitors to the Trust, utilising a variety of communication methods.
* Data inputting for outpatient anticoagulant clinics.
* Activating and discharging clinic appointments in real-time.
* Greeting patients and directing clinic flow.
* Working alongside clinic coordinators to provide administrative support.
* Day-to-day administration duties required for the service.
Person specification
Qualifications and Education
* Educated to GCSE level
* Administrative Skills
* Numeracy and literacy skills
* NVQ level 2 Admin and Clerical
* ECDL or Equivalent
Knowledge and Experience
* Understanding of Information Governance, Data Quality, and Confidentiality
* Previous experience of working with the public
* Previous experience in the NHS
* Experience of Harris Flex and other NHS systems
* Experience with MS Office 365
Skills and Ability
* Good written and verbal communication skills
* Adaptable and flexible
* Good organisational skills
* Ability to work without close supervision in a pressurised environment.
* Ability to deal effectively and appropriately with people at all levels and across different disciplines.
* Attention to detail and accuracy.
Thanks for taking the time to view this advert; we’re looking forward to receiving your application. You should be aware that the vacancy may close earlier than the published date if sufficient applications are received, so it would be best to apply as soon as you can. We’ll contact you by e-mail to update you on the progress of your application, so please check the e-mail account that you applied from (including spam/junk) regularly.
We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity, or veteran status are encouraged to apply for this post.
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