MTC Northwest currently have an opportunity for a Service Advisor to join our team at our DAF & MAN Dealership in Knowsley Liverpool.
As a Service Advisor, you will be a vital link between our customers and the service department. Your role will include managing customer enquiries, coordinating vehicle bookings for service/repair, and providing updates.
The successful applicant will be highly organised and able to multi-task whilst working proactively. Excellent communication skills, impeccable telephone etiquette, and the ability to organize a busy email inbox are required.
We operate a busy service reception department and so require someone who is self-motivated and can learn a variety of processes.
Duties
- Interact with customers to understand their vehicle service needs
- Schedule service appointments and manage the service diary
- Communicate service recommendations to customers clearly
- Use dealer management software (POWER)
- Raise reservations and job cards
- Provide estimates for repairs and maintenance
- Liaise with the workshop to ensure timely completion of work
- Handle cash transactions and process payments accurately
- Upsell additional services or products where appropriate
Essential
- Strong customer service skills with a friendly and professional manner
- Basic mechanical knowledge to understand vehicle maintenance requirements
- Ability to upsell services or products to enhance customer experience
- Proficient in Microsoft products (Word, Excel, Outlook)
- Must be able to work under your own initiative and as part of a team
Company Benefits
- Annual profit share bonus scheme
- Performance related quarterly bonus scheme
- Medical health care scheme
- Company pension
- Company events (horse racing, Barcelona trip, charity events, Nice trip, golf days, Christmas events, etc)
- Life insurance
- On-site parking
Previous dealership/transport industry experience preferable.
Job Types: Full-time, Permanent
Pay: £25,000.00-£29,700.00 per year
Experience:
* Service advisor: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person
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