Apprenticeship Support Officer
Apprenticeships
Salary: £25,192 to £27,350 per annum
Contract Type: Permanent Full time 37 hours per week
Reference: REC2100 | Closing date: Monday 17th February 2025
The opportunity
As our Apprenticeship Support Officer, you’ll play a key role in guiding and supporting our apprentices and their employers, helping them stay on track and succeed in their learning journey. This is your chance to make a real impact, offering hands-on support that empowers our apprentices to build their skills, grow in confidence, and take the next step in their chosen careers.
You’ll plan and conduct interim progress reviews, keeping a close eye on each apprentice’s development and stepping in to tackle any challenges they may face. Tracking and recording progress against training plans will be a big part of your role, ensuring our apprentices get the right support when they need it. You’ll also make sure that agreed actions from reviews are followed up effectively, keeping everything on track.
Managing key data and records within our apprenticeship management system will also be essential to maintaining accurate, up-to-date information that helps drive our apprentices to success. On top of that, you’ll support key surveys and reviews, contributing to ongoing improvements across our apprenticeship provision.
This role is all about people—you’ll be building strong relationships with our apprentices and employers, providing tailored support that meets individual needs. You’ll also work closely with our Business Development and Delivery teams, developing a deep understanding of apprenticeship programmes so you can offer the best possible guidance and help shape future opportunities.
This is an exciting, people-focused role where you’ll make a tangible difference—helping our apprentices succeed, grow, and achieve their ambitions.
About You
You’ll be at the heart of helping our apprentices succeed, guiding them through their learning journey and ensuring they stay on track. This is a people-focused role where your ability to build strong relationships with our apprentices, employers, and internal teams will make a real difference.
You’ll bring excellent organisational skills, keeping everything running smoothly by managing progress reviews, tracking training plans, and ensuring key actions are followed up. Attention to detail will be essential, as you’ll maintain accurate records throughout each stage of the apprenticeship and proactively spot any challenges before they become obstacles. With your problem-solving mindset, you’ll be ready to step in and support our apprentices whenever they need a helping hand.
Collaboration is also key—you’ll work closely with our apprentices and employers, providing tailored support. You’ll also team up with internal colleagues to enhance the apprenticeship experience and contribute to ongoing improvements.
No two days will be the same in this fast-paced and rewarding role. You’ll need to be adaptable, proactive, and ready to take the initiative. If you’re passionate about empowering apprentices to reach their full potential, this is the perfect opportunity to make a real impact! If you have experience in apprenticeships, work-based learning, or education support, even better! Your insight will help shape future opportunities and ensure apprentices get the best possible experience.
Below is a list of some of the key skills, qualifications and experience we are seeking for this exciting opportunity.
Required
• A relevant Level 3 qualification (or higher)
• GCSEs in Maths and English (or an equivalent Level 2 qualification)
• At least 2 years of experience in Education, Customer Service, Healthcare, Finance, IT, Travel, or Public Services
• Experience collaborating with a diverse range of stakeholders
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .