As a Fraud Analyst, your role will be crucial in identifying and preventing fraudulent activities. With experience in call centre operations and customer service, whether in-person or virtual, you will bring valuable insights and skills to the role. Your experience working in a hybrid or virtual environment will demonstrate your adaptability and ability to manage tasks remotely. Additionally, moderate computer literacy and experience in troubleshooting technical issues will be essential in navigating various systems and resolving problems efficiently. Previous experience in fraud detection, bank operations, or call centre banking will provide a strong foundation for understanding and mitigating risks.
To be successful as a Fraud Analyst, you should have experience with:
Experience in customer service, whether in-person or virtual
Experience working in a hybrid or virtual environment
Moderate computer literacy
Previous experience in fraud detection, bank operations, or call centre banking
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available.
To monitor customer accounts for suspicious/fraudulent activities and take appropriate action when required.
Execution of customer query support, including credit card inquires, account management and case resolution related to suspected fraud.
Collaboration with various internal stakeholders across function projects and law enforcement agencies in cases of potential fraud.
Development and implementation of fraud prevention strategies and procedures, including the use of fraud detection tools and technologies.
Support teams within the business operations function as needed, including risk management, compliance, and customer care.
Identification and implementation of trends and developments to regulatory requirements and internal policies related to fraud prevention and detection activities.
Management and development of KPIs to measure the effectiveness of customer care fraud prevention operations, utilising data and technology to support the identification of areas that require improvement.
Monitoring financial transactions for potential fraudulent and suspicious activities and conduct investigations and report fraud incidents.
Identify escalation of policy breaches as required.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Make judgements based on the analysis of factual information.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.