Job Overview Exciting Opportunity: Join the Estates & Facilities Team at Wexham Park Hospital Are you looking for a dynamic and rewarding role in the heart of a busy hospital environment? We have an exciting opportunity for an Estates Administrator to become a key member of our Estates & Facilities team. What We’re Looking For: If you’re someone who thrives in a fast-paced setting and has a keen eye for detail, this could be the role for you We're seeking an enthusiastic, organised, and dedicated individual with a passion for accuracy and efficiency. You’ll need to bring your excellent interpersonal and time management skills to the table, as this role involves liaising with staff at all levels as well as external suppliers and contractors. The Role: This is a fantastic opportunity to gain valuable experience within the Travel Plan Office while also supporting our Contracts Team. You’ll play an essential role in ensuring smooth operations, helping to maintain a well-run and efficient environment for both staff and patients. What You’ll Need Outstanding communication skills – both written and verbal A passion for accuracy, organisational excellence and strong administration skills The ability to juggle multiple priorities in a fast-paced environment If you’re ready to make a real difference in a supportive and professional team, we’d love to hear from you. Please note that we are unable to provide visa sponsorship for this position. Applicants must have the right to work in the UK. Main duties of the job What The Role Involves Travel Plan Coordination: You'll manage and coordinate administrative support for the Travel Plan function, ensuring that all systems and processes run smoothly, efficiently, and accurately. We aim for continuous improvement, and your attention to detail will be key in helping us get there. Support for Contracts: Assist the Contracts Administrator by seeking alternative quotes during contract renewals, helping to identify cost-saving opportunities and conducting a comparative analysis of service level agreements from contractors analysis of service level agreements from contractors. Monitoring and Collaboration: Work closely with your team colleagues to carry out routine and ad-hoc performance monitoring related to car parking and contracts, ensuring everything runs as it should. Prioritising Workloads: In this ever-changing environment, you'll need to maintain strong working relationships while effectively managing your workload to meet deadlines and deliver results on time. If you're organised, adaptable, and thrive in a fast-paced environment, this is the perfect opportunity to further your career while making a tangible impact. Working for our organisation Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo Key Responsibilities Detailed job description and main responsibilities Car Parking Database Management: Develop, maintain, and update our car parking database, running and monitoring reports to ensure smooth operations. Effective Communication: Act as the first point of contact for the department, handling complex and sensitive enquiries from stakeholders. You’ll need to communicate effectively and sensitively, referring to other team members when necessary. Data Entry & Archiving: Accurately input data into the department database, ensuring proper data storage and archiving in line with procedures. Complaint Handling: Address and resolve complaints, following standard operational policy. You’ll de-escalate issues where possible and escalate to the right person when necessary. Problem-Solving: Provide exceptional communication and problem-solving, whether face-to-face or over the phone, ensuring all stakeholders receive prompt and helpful responses. Supporting Staff and Service Users: Be empathetic and understanding, especially when dealing with sensitive or difficult situations, offering a calm and reassuring presence. Teamwork and Collaboration: Attend regular departmental meetings, contribute ideas, and work collaboratively with colleagues to build a positive team culture. Data Collection & Analysis: Assist with gathering statistical data and use your skills to extract, analyse, and present complex data in an easy-to-understand way Person specification Qualifications Essential criteria GCSE standard of education or equivalent with English Language and Mathematics grade C or above. Desirable criteria SVQ/NVQ level 3, Level 3 vocational awards ECDL qualification or proven equivalent Specific Competencies Essential criteria Team Player Professional communication skills both verbally and written Able to manage conflict/difficult situations Ability to work on own initiative Desirable criteria Excellent Microsoft Office experience to include excel, word and outlook Experience Essential criteria Experience of setting up and using IT data collection and databases to produce reports Previous experience in an administration role Working in a busy customer service environment Desirable criteria NHS Experience Front of house/reception experience Experience of dealing with suppliers and contractors Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities. We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future. Apply online now