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IT Helpdesk Analyst - Technical, Bristol City
Client: Priory Group
Location: Bristol City, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: e3433bca9b8c
Job Views: 9
Posted: 03.03.2025
Expiry Date: 17.04.2025
Job Description:
IT Helpdesk Analyst - Technical
Reference: PRI98646
Location: Priory Group IT Offices, 2 Monarch Court, The Brooms, Emersons Green, Bristol, BS16 7FH
Priory Group Division: Central Services
Hours: 37.5
Vacancy Type: Permanent - Full Time
Who we are:
Priory is the leading independent provider of mental healthcare and adult social care in the UK. We are dedicated to providing high-quality, compassionate care across a wide range of services, including mental health, addiction treatment and specialist healthcare. With a network of care facilities across the UK, Priory has built a strong reputation for its commitment to delivering exceptional care and supporting individuals in their recovery journey.
A position has become available within the Technical Helpdesk for an Analyst based in our Bristol office with a hybrid working arrangement. Possible occasional travel and overnight stays.
Job Overview:
Your role would entail working as part of the Technical Helpdesk supporting our infrastructure. Reporting to the Helpdesk Team leader you will provide effective and efficient support to the business on a wide range of technical issues. The role is fast paced, involving a high level of multi-tasking. You will be working as part of a team as well as dealing with stakeholders at all levels of the organisation.
Duties include but are not limited to:
* You will be capable of working independently and have experience of the following
* Track record of following best practice
* Experience of working in a technical support environment
* Answering, recording and responding to incoming calls and emails within a technical support environment
* Analysing and resolving incidents from all areas of the business within agreed service levels
What we would like from the role holder:
* Be able to work on multiple work streams simultaneously (Essential)
* Analytical and problem-solving abilities to include troubleshooting issues with PC hardware and peripherals. Requires knowledge of installing, configuring and supporting Microsoft Operating systems, Microsoft Office applications, administration of Active Directory, Network troubleshooting (TCP/IP, DHCP, and DNS), Backup/Restore knowledge, and use of Remote Access tools. (Essential)
* Written and verbal communication skills (Essential)
* Ability to prioritise and manage their own workload effectively (Essential)
What we would like to give you:
* 25 days Annual Leave + Bank Holidays + additional day’s leave for your Birthday!
* Annual leave entitlement increase based on length of service: 27 days after 5 years’ service and 30 days after 10 years’ service
* Length of service recognition awards – every 5 years
* Employee Assistance Programme
* Initial Disclosure Check Cost covered, if applicable to role
* ‘My Possible Self’ App and health-related benefits
* Online discounts and cashback rewards – Priory Perks
* Smart Technology scheme (qualifying period)
* Cycle to work scheme (qualifying period)
* Car Benefit Purchase (qualifying period)
* Smart Holidays (qualifying period)
* Gym Flex (qualifying period)
* Healthcare Cash Plan – Simply Health Scheme
* Eye Care Vouchers
* ‘Cash for Colleagues’ – Employee referral scheme
* Career Pathways Programme – for development and further qualifications
* Parental Leave Gift
Please take the time to familiarise yourself with the full job description attached prior to making an application.
We reserve the right to close the vacancy ahead of the closing date, without notice.
Disclosure:
All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory will cover the cost of a DBS.
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