Summary
Are you passionate about technology and eager to launch your career in IT? Do you love solving tech problems and helping others? If so, this Apprentice IT Support Technician role is the perfect opportunity for you! You’ll get the chance to develop real world IT skills, troubleshoot hardware all while earning and learning!
Wage
£15,000 a year
15-16k per year depending on experience or prior knowledge
Training course
Information communications technician (level 3)
Hours
Monday - Friday, 8.30am - 5.00pm.
37 hours 30 minutes a week
Possible start date
Monday 14 April
Duration
1 year 4 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* Assist in the day to day support of IT equipment, including desktops, laptops, tablets, printers, and interactive whiteboards.
* Provide technical support to staff and students by troubleshooting and resolving hardware, software, and network issues.
* Help with the installation, configuration, and maintenance of software applications, operating systems, and hardware devices.
* Monitor and maintain the network infrastructure, including switches, routers, and Wi-Fi access points.
* Assist with setting up new IT equipment for staff and students, including user accounts and profiles.
* Help maintain inventory records of IT equipment and software licenses.
* Assist in the management of user permissions and access to school systems and services.
* Support the team in ensuring that all IT systems and services are running smoothly and securely.
* Provide support during school events and activities that require IT assistance.
* Collaborate with other members of the IT team to ensure timely and efficient resolution of technical issues.
* Assist in keeping the school’s IT systems up to date, including applying software updates and patches.
Where you’ll work
Northampton
NN1 1EQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
LEARNING FOR FUTURES LTD
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
* All training will be delivered online by Wise Origin, offering flexible, expert led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments
More training information
* Wise Origin is a national training provider which was established in 2006
* We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions
* We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures
* Throughout the program, you will receive dedicated support from your tutor to ensure your success
* Upon completing your apprenticeship, you will be awarded the Level 3 Information Communication Technician Apprenticeship Standard
Requirements
Desirable qualifications
GCSE in:
* English (grade A-C or 4-9)
* Maths (grade A-C or 4-9)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Number skills
* Analytical skills
* Logical
* Team working
* Initiative
Other requirements
•GCSEs (or equivalent) in Maths, English, and IT •An interest in pursuing an IT-related qualification (e.g., IT Technician apprenticeship, CompTIA certifications, etc.). •Must have Drivers License •A supportive and dynamic work environment with opportunities to learn and grow in IT support. •Mentorship from experienced IT professionals.