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Job Summary
Sheffield Health and Social Care are excited to bring this opportunity for an individual with both talent and drive for quality improvement (QI) to help frontline teams to make improvement happen at #TeamSHSC. This is a unique opportunity where the candidate will have work on a focused QI collaborative until July 2025.
The post holder will have a key role in the delivery of the organisation's improvement ambitions. The Trust's improvement ambitions are highlighted in its Quality Strategy that states that QI is a fundamental part of our wider Quality Framework. In line with this framework, we are ensuring that we are taking systematic approaches to improving performance and quality, whilst working with those closest to quality problems. This role will put this way of working into practice by focusing QI activity where it is most needed based on what Trust data are telling us.
Main duties of the job
The post holder will work within a small team to support the delivery of a focused improvement collaborative programme with guidance from the Programme Lead, Head of Continuous Improvement and other senior leaders. They will demonstrate the ability to engage others in improvement and will be experienced in using proven methodologies pragmatically e.g. The Model for Improvement, QSIR or Lean. The improvement programme will be high-profile and is likely to involve stakeholder environments that are complex and sometimes uncertain. Providing expertise in improvement, the post holder will ensure that all programme outcomes and impacts of change are measured effectively and monitored throughout, providing senior support to the teams involved.
The post holder will also support the delivery of the Trusts building of improvement capability, using an effective improvement dosing strategy to managers, front line staff, new starters and senior leaders, ensuring that we measure, monitor and evaluate the outputs.
The Improvement Facilitator will act as central source of improvement knowledge and an expert resource for all improvement programmes managed by the Improvement Team.
Job responsibilities
* To ensure all improvement work is managed in accordance with the Trust values, strategic objectives and priorities.
* To ensure all improvement work incorporates the views and involvement of patients and their families.
* Ensure all improvement projects have clear measurable outcomes and identify how benefits will be realised.
* To coach and support Trust individuals and teams in the development of SMART aims, driver diagrams and identify appropriate process, outcome and balancing measures for each improvement project.
* To have extensive knowledge and understanding of Demings System of Profound Knowledge and experience of applying this theory to all improvement work.
* To coach and support internal and external clinical staff, managers, senior leaders and other health professionals in using improvement science methodology.
* Ensure robust programme and project management methodology is applied alongside improvement methodology.
* To pro-actively lead and advise on all of the Quality Directorates work.
* Ensure each improvement project/programme has a sustainability plan in place at project initiation.
* To analyse and interpret local and national data linked to improvement projects.
* To provide senior support and advice to the measurement teams around data analysis and data interpretation.
Person Specification
Training
Essential
* Educated to degree level or equivalent level of experience of working at senior level in specialist area.
* Recognised improvement advisor training.
* Developed IT skills equivalent to the ECDL standard.
* Project/programme management qualification or equivalent experience.
Desirable
* Postgraduate (or working towards) project management or business management qualification.
Knowledge
Essential
* Ability to rapidly build credibility with all levels in the Trust, including senior managers and clinicians.
* Ability to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues.
* Proven abilities in mentorship/coaching/facilitation.
* Evidence of effective report writing and presentation skills.
* Proven capabilities in process/problem analysis.
* Ability to deliver training on improvement methodology to clinicians, management, staff at all levels and service users / carers.
* Strategic thinking - ability to anticipate, prioritise and resolve problems before they arrive.
Desirable
* Experience of coproduction with Experts by Experience.
Experience
Essential
* Excellent knowledge of Quality Improvement Methodology.
* Programme management experience.
* Experience of working in Quality Improvement within a healthcare setting.
* Understanding of statistics and measurement for improvement.
Desirable
* Improvement Methods such as LEAN.
* Leading change in complex systems.
* Evidence of leading on the writing of journal articles, grant applications, award applications.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Employer name: Sheffield Health and Social Care NHS Foundation Trust
Address: Distington House, Atlas Way, Sheffield, S2 7QQ
Employer's website: https://www.shsc.nhs.uk/working-us
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