Aftersales Administrator
Location: Norwich
Salary: £27,560 per annum
Hours: Monday to Friday, plus 1 in 3 Saturdays
Job Overview:
Aftersales Administrator required for our Automotive Client based in Norwich. Our Client is a well-trusted main dealership and they are currently seeking an Aftersales Administrator to join their team.
Responsibilities:
1. Process service orders, maintain accurate customer records, and update service histories.
2. Prepare and process invoices, ensuring accurate billing and timely payments.
3. Liaise with customers, Technicians, and Workshop Control while vehicles are in the workshop to update on any additional work required, providing an estimate of costs involved to the customer, maximising every opportunity to up-sell.
4. Liaise with the Parts Department to ensure the correct and timely ordering of any parts required.
5. Ensure that the customer vehicle is ready to be handed back at the agreed time and explain what work has been carried out against the invoice to ensure the customer recognises value for money.
6. Manage receipt of customer payments and reconciliation against invoices, being aware of Company debtors and following Company Policy accordingly.
Minimum Requirements:
1. Have a previous working experience within an administration, service, or as a parts advisor role.
2. Experience of DMS.
3. Good customer service skills with technical understanding.
4. A very high level of accuracy and attention to detail.
Application Process:
To apply for this Aftersales Administrator position, please forward your CV to Caitlin Pamment quoting the job reference number or call our office for a chat about this position.
Perfect Placement UK Ltd - See our website for details. #J-18808-Ljbffr