Contents Location About the job Benefits Things you need to know Apply and further information Location East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber About the job Job summary This position is based Nationally Job description Job Title HR Case Manager Grade HEO Business Group HR Casework Team Directorate MoJ People Function Team HR Casework Team Location National Last Updated January 2025 Team Overview: HR Casework Service is the preferred supplier of HR Casework for small and medium sized Government Departments. To date, HR Casework Service is responsible for delivering a service to over 40 Government Departments, covering over 38% of the Civil Services headcount. The Service is delivered remotely, virtually and face to face. HR Casework Service provide professional advice, guidance on employment law through coaching techniques, HR policy and non-transactional processes to managers for cases/queries within the scope of our service offering. The service also provides a HR Technical Consultancy Service which delivers required outcomes as well as bespoke interventions designed to achieve sustainable high performance and cultural change. These teams are supported by the Data and Digital information team and Corporate Services Team. Together we are a high performing service which is recognised across government and through our many prestigious awards. Key Responsibilities: Managing a portfolio of HR cases where face to face and remote and virtual intervention is required. Face to face support is within geographical areas. Considerable autonomy with the role is also offered. Examples of a HR case include (but are not limited to); long term sickness, conduct and discipline, grievances and grievance panels, appeals against warnings and dismissals, Civil Service Appeals Board (CSABs) and Employment Tribunals. Supporting managers nationally via the Manager Advice Line (MAL) and email. Supporting managers and employees nationally via the Early Resolution Line. Ensuring cases are managed in a timely manner and appropriate conclusions met. Adhering to employment law, policies, business and operational need. Providing managers with advice and guidance which adheres to a range of policies included within the service offer. Coaching clients managers to improve their competence and confidence to manage cases. Delivering a high-quality service to all parties involved in an HR case. Demonstrating a strong customer service focus - building and maintaining excellent relationships with clients and customers. Accurately recording and providing management information as required. Demonstrating a pragmatic attitude and taking responsibility for personal development and contributing to growth within the team. Pro-actively supporting a culture of continuous improvement and initiatives within HR, including supporting, managing, or leading projects. Support our partners with HR Technical consultancy work, this will include working with stakeholders, audits of employee relations cases, suggestions for interventions and report writing. Essential Criteria HR Advisory or relevant knowledge proven experience of managing HR cases and delivering sound HR Casework advice. For example, evidence of showing sound judgement when analysing and advising on HR cases that demonstrate an up-to-date knowledge and understanding of Employment Law. Other relevant experience will be considered. Resilience - adaptability, mental agility, emotional intelligence. Interpretation and assimilation of information - gathering facts, sifting information and relaying information in an understandable format. Strong face to face and telephone communication skills active listening and influencing skills, understanding of the risk appetite of the customer and appropriately seeking legal advice, including case escalation as required. Ability to deal with internal and external stakeholders (including sensitive and complex issues) e.g., clients, legal team, HR Business Partners, Civil Service Employee Policy, collaborative partners. Personal Development - increasing own capability and can demonstrate CPD, HR and legal knowledge kept up to date. Working to deadlines crucial in ET context. A good level of computer literacy in Microsoft applications. Confidentiality and compassion with negotiation. Questioning skills and assimilating information quickly. Desirable Criteria Employment law knowledge. CIPD qualification - hold a CIPD qualification or show a willingness to work towards achieving it in a timescale agreed by their Line Manager. Behaviours We'll assess you against a variety of behaviours during the selection process such as: Making effective decisions Delivering at pace Communicating and Influencing Working Together Changing and improving Managing a Quality Service For further information on behaviours including the full indicators please visit the Civil service Behaviour candidate information here. Security Successful candidates must undertake CTC security clearance to be appointed to the post. Selection process details This vacancy is using Success Profiles, and will assess your behaviours, technical skills and experience. As part of the application process, you will be asked to complete a CV and statement of suitability. If there are many applications, we will sift on CV first. Further details around what this will entail are listed on the application form. Please note that your statement of suitability should be no more than 500 words. It should highlight how you meet the essential and desirable criteria for this post. You should refer to the essential skills set out above. At the interview you will be required to complete a typed written assessment providing advice and guidance to a manager in the business on a scenario presented. This will be emailed to you at the interview. The written assessment will take approximately 25 minutes. Should you require any reasonable adjustments to support you, please include this information when booking your interview. Feedback will only be provided if you attend an interview and request it. Please note we do not consider standalone CV applications you must apply for this role through Civil Service Jobs. Making high quality professional HR services accessible to our clients, in delivering innovation, empowering customers, and ensuring that your success is our future Technical Requirements At the interview you will be required to complete a typed written assessment providing advice and guidance to a manager in the business on a scenario presented. This will be emailed to you at the interview. The written assessment will take approximately 25 minutes. Person specification Please refer to Job Description Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Delivering at Pace Communicating and Influencing Working Together Changing and Improving Managing a Quality Service Technical skills We'll assess you against these technical skills during the selection process: You will tested on your understanding of Employment Law. You will tested on your application of Employment Law. Please refer to Job Description Benefits Alongside your salary of £34,140, Ministry of Justice contributes £9,890 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Access to learning and development A working environment that supports a range of flexible working options to enhance your work life balance A working culture which encourages inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Annual Leave Public Holidays Season Ticket Advance For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills. https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : SSCL Recruitment Enquiries Team Email : Moj-recruitment-vetting-enquiriesgov.sscl.com Telephone : 0845 241 5359 Recruitment team Email : Moj-recruitment-vetting-enquiriesgov.sscl.com Further information Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiriesgov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/ https://jobs.justice.gov.uk/careers/JobDetail/1646?entityId1646 Apply at advertiser's site Share this page Print Email Facebook Twitter LinkedIn GMail