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We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.
Providing top quality care depends on our ability to employ the best people.
We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.
With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more – whatever stage of your career you're at, there's always a place for you at CNWL.
NHS AfC: Band 3
Main area Health & Justice Services Grade NHS AfC: Band 3 Contract Permanent Hours
* Full time
* Part time
37.5 hours per week (Full time & part time hours available) Job ref 333-D-HJ-1730-A
Site HMP Coldingley Town Bisley, Surrey Salary £25,329 - £26,958 p.a Inc. fringe HCAS (pro rata if part time) Salary period Yearly Closing 30/01/2025 23:59
Job overview
Central & North West London NHS Foundation Trust is a Top Employer Award Winner & works in partnership to provide responsive & dependable primary care, mental health, intellectual disability & substance misuse services to the diverse & culturally rich communities we serve.
In our quest to deliver patient-focused quality care we are looking to recruit a highly motivated, innovative & enthusiastic Healthcare Administrators to join our forward thinking, friendly & expanding Admin team at HMP Coldingley. By joining our Prisons Health Care Team, you will not only look after the healthcare needs of our patients residing in secure environments, but who also have the opportunity to have a real impact on promoting health & well-being. Our healthcare services work to a 7 day week working model, to ensure our patient's healthcare is managed & maintained to the highest of standards at all times.
We are particularly looking for people with experience of supporting an Integrated Substance Misuse Team (ISMT) who deliver psychosocial interventions, Clinical interventions & accredited treatment programmes for offenders coming into prison that are identified as having a drug or alcohol problem.
Main duties of the job
* Review reports sent by the Drug Treatment Monitoring and engage positively in team meetings and supervision sessions as required by the Data Control Manager.
* To provide efficient and effective administrative support to the Healthcare team comprising primary care, mental health and substance misuse.
* The post holder will be expected to cover a range of administration tasks, which require the exercise of initiative operating within broad guidelines. These require administrative and IT skills.
* The post-holder will be expected to work without immediate supervision and to ensure that all duties are carried out to a high standard.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Working for our organisation
Central and North West London NHS Foundation Trust offers its staff ongoing career progression through:
* Monthly supervision
* Access to exciting internal and external training opportunities.
Excellent progression through various career pathway opportunities such as but not limited to:
* Support and guidance with Revalidation
* Hidden Gem and annual award ceremonies
Excellent staff benefits, our benefit packages are amongst the best in London and include:
* Health and wellbeing services
* Season ticket loans
* Cycle to work scheme
The trust also values its staff and you are entitled to become a member of MyTrustBenefits. MyTrustBenefits is an online portal for all CNWL staff, as well as their family and friends. It offers over 1400 discounts at hundreds of retailers nationwide. Save money on your weekly food shops, toiletries, cosmetics, cinema, meals out, holidays, travel and entertainment. You can also access free online courses on a variety of topics, professional and personal, ranging from business management, languages, law and teaching.
All of our sites in Surrey offer free use of the onsite leisure facilities and free parking for staff.
Additional working pattern details –
Administration staff are expected to work Monday to Friday only
Detailed job description and main responsibilities
Administration and Communication:
* To book internal and external appointments for patients, change and update appointments in line with performance monitoring targets and service policies and procedures.
* To prepare and distribute documents, mainly created using Microsoft office software (letters, memos, reports, discharge summaries, etc) ensuring that all policies and procedures are adhered to.
* To provide a telephone reception service and deal with telephone calls, correspondence and other internal or external agencies in an appropriate and professional manner, using judgement and discretion where necessary and to refer queries as appropriate to relevant members of the clinical team.
Person specification
Education and Qualifications
* Educated to GCSE level or higher (grade C or above).
* European Computer Driving Licence
* RSA in shorthand/typing
Skills & Knowledge
* A comprehensive working knowledge of the use of Microsoft Office software – Word, Excel and Powerpoint.
* Ability to work in a flexible and organised manner, to prioritise and work to deadlines.
* Ability to communicate effectively in English in writing.
* Confidence to work on own initiative and to consult as needed.
* Must be numerate and able to provide statistical data clearly and accurately.
* Demonstrate effective organisational ability over a wide range of tasks: e.g. filing, diary management, record keeping, statistics.
* Ability to work positively in a team.
* Ability to work under pressure.
* Ability to maintain confidentiality appropriately and understand the issues involved.
* Ability to treat service users with respect and dignity at all times, adopting a culturally sensitive approach, which considers the needs of the whole person.
* Able to build constructive relationships with warmth and empathy, using good communication skills.
* Knowledge of Client Administration Systems.
* Knowledge and understanding of medical terminology.
Previous Experience
* Experience of dealing with members of the public both face to face and on the phone.
* Experience of working in health or health related environment.
* Experience of working with databases.
* Substantial experience in administration.
* Work within multidisciplinary teams.
Other
* The post holder must have the ability to understand and implement the equal opportunities policy at a level appropriate to the job.
* Ability to promote anti-discriminatory and anti-racist practices.
CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.
Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.
We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page.
Become part of our team. We care for you as much as you care for others.
CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.
Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.
Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.
If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name Brenda Nelson Job title Deputy Performance & Administration Lead Email address brendanelson@nhs.net Additional information
We are a friendly team and encourage any prospective candidate to contact us with any questions and/or to book an informal visit.
You can also find more information on our services and the work we do within the Health & Justice Directorate please do take a look at our new website https://www.cnwl.nhs.uk/health-and-justice
Our motto is “Caring NOT Judging” so by working in partnership with the criminal justice system & other agencies, we provide responsive, dependable & high-quality primary care & mental health services to those who may have offended & those at risk of offending in the communities we serve, to improve their health status & to encourage social inclusion.
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