ASB Case Manager
High Wycombe / hybrid working (2 days office & 3 working from home)
£39,669 + Excellent Benefits
12-month Parental Leave FTC
Are you passionate about resolving anti-social behaviour (ASB) and improving communities? We are looking for an experiencedAnti-Social Behaviour Case Managerto join our dedicated ASB team on a 12m Parental Leave/Mat Cover FTC. This role involves managing a varied caseload of ASB cases, including the most complex and serious incidents while providing vital support to customers, colleagues, and external stakeholders.
Working within a hybrid model (two days in the office and three days working from home), you will play a key role in delivering our ASB service, ensuring cases are handled promptly and effectively, and always prioritising customer satisfaction. Ideally, you will have previous experience in managing ASB cases in a housing environment, with knowledge of the legislation and tools available to resolve these issues.
Key Responsibilities:
1. Manage a caseload of ASB cases, including complex and high-risk incidents.
2. Build strong relationships with customers, colleagues, and external partners, working together to deliver positive outcomes for communities.
3. Utilise all available tools and enforcement methods to resolve ASB cases swiftly and effectively.
4. Prepare ...