Role: Head of Patient Experience
Location: Largely Homebased, some travel to sites in England may be expected
Salary: 50K-60K DOE
Are you passionate about transforming patient/customer experiences and driving engagement? Do you have the vision and leadership skills to create a seamless, patient/customer -first healthcare journey?
My client are redefining primary care by taking a membership-style approach to patient engagement, satisfaction, and retention. As Head of Patient Experience, you will play a pivotal role in making sure, our clients’ practices are the preferred choice for communities, ensuring exceptional service and patient loyalty.
In this role, you will;
-Develop and execute a dynamic patient engagement and retention strategy
-Enhance the patient journey by creating seamless onboarding, proactive communication, and loyalty-style programs
-Improve accessibility & service quality, ensuring efficient and patient-friendly appointment systems.
-Increase patient retention through proactive outreach, experience initiatives, and data-driven improvements.
-Grow memberships & reputation by driving referrals, managing online feedback, and strengthening community engagement.
What We’re Looking For
-Proven leadership in patient experience, service improvement, or customer engagement (healthcare, retail, hospitality, fitness).
-Exceptional storytelling ability—translating data into compelling narratives that influence decision-making.
-Experience in patient/customer loyalty, onboarding, and engagement strategies.
-Strong stakeholder management & influencing skills—from frontline teams to board-level executives.
-Data-driven mindset—Strong expertise in qualitative & quantitative research methods and the ability to translate data into commercial recommendations
-Experience growing customer acquisition/memberships/subscriptions or something similar
Not essential but a plus;
-Knowledge of NHS primary care structures, CQC requirements, and regulatory frameworks
What's in It for You?
A high-impact leadership role where you can shape the future of primary care.
-The chance to innovate & influence within a fast-growing, patient-first organisation.
-A collaborative, forward-thinking team committed to excellence in healthcare.
-Competitive salary & benefits package.
If you want to be part of something BIG in a scaling organisation with an impressive mission, please apply today without delay!