Title: Customer & Stakeholder Strategy Lead - NESO
Location: Wokingham, GB, RG41 5BN, Warwick, GB, CV34 6DA
Division: NESO Power Systems
Job Type:
Requisition Number: 61681
Department: ESO
Job Function: Corporate Affairs and Communications
About the role
National Energy System Operator (NESO) is on a journey towards a sustainable and secure energy future. Together we build on this momentum, advancing the Electricity System Operator’s (ESO) plan for zero carbon operability of the electricity system by 2025.
Are you passionate about transforming customer strategies and driving meaningful stakeholder engagement? Do you want to collaborate with System Operations department and help improve industry understanding of our vital role in shaping the future of energy?
Join our System Operations Customer Team and take an exciting step towards a fulfilling career!
As the Customer & Stakeholder Strategy Lead, you'll be a vital member of our dynamic team, collaborating across System Operations and partnering with the NESO customer team to ensure that customer & stakeholders needs and experiences are at the forefront of everything we do.
Key accountabilities
In this exciting role as Customer & Stakeholder Strategy Lead, you’ll:
* Take the lead in shaping and executing a customer-focused strategy across System Operations.
* Collaborate with a team of customer champions, developing and delivering engagement plans aimed at enhancing customer satisfaction and understanding.
* Conduct regular customer mapping to stay attuned to evolving needs, establishing and nurturing key relationships with internal teams, industry partners, and government stakeholders.
* Use data-driven insights to identify and implement improvements, influencing senior leadership decisions to keep the customer at the core of our operations.
* Provide essential briefings to senior management, coordinating engagement activities that drive both immediate results and long-term strategic impact.
About you
We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey.
While a background in Energy, Renewables, or System Operations is desirable, your passion for understanding and solving customer technical challenges is essential.
Ideally, you will:
* Bridge the gap between technical teams and customers, with a strong focus on creating outstanding customer experiences.
* Have a proven ability to engage and build relationships with a variety of stakeholders, using your influence to drive positive outcomes.
* Be an exceptional communicator, skilled at crafting and delivering clear and engaging content for diverse audiences.
* Bring project management experience, leading key initiatives effectively, even under tight timelines, while facilitating workshops and meetings seamlessly.
* Familiarity with customer management tools (CRM) will greatly facilitate your success in this role.
Join Our Team
Step into a role where your contributions are valued, and your ideas can lead to innovative solutions. If you’re ready to make a difference and grow within a collaborative environment, we invite you to apply today!
About what you’ll get
A competitive salary between £52000 – £60000 – dependent on experience and capability.
As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
You will also have access to a comprehensive benefits package tailored to support your well-being and professional success. From a competitive salary to flexible work arrangements, we promote your work-life balance. Enjoy fit for purpose wellbeing and lifestyle offerings, ongoing skill development aligned to our Purpose and Values, and be part of a supportive community that values your individuality and where you can belong.
About us
National Energy System Operator (NESO) has a key role to play in tackling climate change by transitioning GB’s electricity system to net zero. We already operate the fastest decarbonising electricity system in the world, with an ambition for zero carbon power operation by 2030 when there is sufficient renewable generation. We are also providing advice to the Government on achieving a decarbonised power system by 2030.
So, join the energy transformation and help shape the future.
More information
This role closes on 2nd December at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.
We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.
We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.
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