Hours of Work: Full-time to include weekends and evenings.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing, or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.
Our Purpose
Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.
Role Overview
As a Team Manager here at John Lewis Southampton, you'll support your leadership team to ensure that every customer who visits or interacts with your shop has an exceptional service experience, through the creation of a seamless customer shopping journey.
You'll be an outstanding specialist in people and will lead, inspire and develop your Partners enabling each of them to reach their full potential.
Duties and Responsibilities:
1. Striving for high levels of customer and Partner satisfaction.
2. Empowering your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared for.
3. Building genuine relationships with customers and internal and external stakeholders.
4. Working with the wider shop leadership team, taking on duty manager responsibilities when required.
5. Through the development of a clear resourcing strategy, you will ensure the recruitment of Partners that have the capability, aspiration and passion to deliver outstanding service.
Essential skills you'll need:
Experience of leading a large team in a fast-paced, customer-focused environment with a proven track record as a specialist in people and driving a culture of empowerment.
Desirable skills we're looking for:
Disciplinary and grievance experience.
Inclusivity Statement
At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us.
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