Azelis is seeking a Supply Chain Administrator to join our team in a full-time, hybrid position based at either our Hertford or Runcorn office. As a key member of the Supply Chain Department, the Supply Chain Administrator plays a critical role in delivering optimized logistics services to both Principals and Customers. This role is essential in ensuring operational excellence and maintaining high levels of principal and customer satisfaction and loyalty. Job Purpose As a member of Supply Chain Department, the Supply Chain Administrator provides an optimised logistics service to Principals and Customers. Responsible for processing principal purchase orders, and managing the process through to delivery, ensuring principal/customer satisfaction and loyalty through operational expertise. Ensures delivery of goods at the right place and time according to sales policy and Azelis processes & work instructions. This role interacts with both Commercial and Operational Teams, working closely with planning team members. Main Accountabilities Ensure compliance with all QA and SHE requirements, procedures and working instructions in order to maintain high service standards and quality of Data Management Master ERP functionality linked to order handling to provide best quality of service to principals/customers to improve operational efficiency. Liaise with the planner to tackle any blocking point (data issue, shortages, transport) which would prevent/delay. Review amendments and non-conformances daily, together with the Planner, Commercial Assistant, haulier and Warehouse. Ensure information flow to other team-members. Provide regular feedback to Key Users to enable operational excellence, efficiency and effectiveness. Develop expertise in all processes and work instructions and support development of best practice. Monitor and manage open orders and ensure daily update of back order line In collaboration with planner, support the creation of logistics & administration principal profiles Propose logistics solutions in case of issues, in cooperation with Logistics manager/planner. Collaborate to continuous improvement of logistics to ensure efficient cost - quality – lead time balance. Receive and read Replenishment Reviews and Sales Order Reviews (in case of DD) carefully : transport mode, incoterms, lead times). Record them in local ERP and respect customer/product specifications. Inform Planner & Commercial Assistant of any deviations (price issues, delivery dates ). Request order release to Credit Control (in case of DD). Send order acknowledgements and confirmations to Customers (in case of DD). Follow-up open orders and ensure proper daily update of backorder lines. Interact with Sales Administrator and Sales Assistant (in case of DD). Interact with Principals, Forwarders and Warehouses to allow efficient order follow-up. Provide instructions to Logistics Providers and make sure of third-parties execution. Generate freight orders in line with transport strategy of Azelis, Principals and Customers specifications. Provide them to forwarders Accrue any logistics costs relative to the orders (including transport, surcharges & demurrages, other logistics costs). Make sure of auto-charges relevance such as duties. In case of deviations, inform planner/commercial assistant Coordinate with planner to ensure stock counts and AX are aligned monthly. Generate closing of the orders so that PO status is 'received' and SO status is 'delivered' when appropriate. Ensure proper and on-time suppliers invoice matching. Propose logistics solutions in case of issues, in cooperation with Logistics Team. Collaborate to continuous improvement of logistics scheme to ensure efficient cost - quality – lead time balance. Tackle deviations and non-conformances daily, together with Planner, Logistics Team, Logistics Providers. Record non-conformances in CRM. Open credit notes/reinvoicing and ensure their proper follow-up. Provide a feedback to all internal parties to allow closing of non-conformances in CRM. Spot deviations to enable continuous improvement. Ensure information flow to other team-members. Provide regular feedbacks to Key Users to enable operational excellence, efficiency and effectiveness. KPI’s - Customer satisfaction (feedback on spot orders and surveys). Number of orders and lines coded and followed in AX. Updated backorderlines. Punctuality of credit notes generation. Credit notes linked to self-mistakes. Relevance of logistics accruals. Punctuality of invoice matching. Auto-match rate. Provide cover for the Supply Chain Administration team as required Experience, Skills & Education Operational experience in Supply Chain Ability to influence and achieve results through others Ability to liaise with people at all levels both internally and externally Good knowledge of English Advanced user of various IT tools & ERP systems Passionate about achieving goals/targets High service level standards Understanding of customer and market dynamics and requirements Excellent organisational skills Team player but with the ability to work independently Ability to adapt to new & changing requirements and a flexible approach to working under pressure Strong communication skills