Location: Darlington Duration: Fixed term maternity cover for 8 months
Are you a proactive leader with a passion for delivering top-notch IT support? Do you thrive in dynamic environments and excel at bringing out the best in your team? We're looking for an IT Service Lead to drive the performance of our dedicated site based User Services team, ensuring every user has a seamless experience.
As our IT Service Lead, you’ll be the backbone of our IT support, overseeing daily operations and collaborating with leaders across our group sites. Your role will be instrumental in creating a high-performing team environment that consistently exceeds expectations, managers escalations smoothly, and enhances user satisfaction.
What You’ll Do:
* Deliver an expectational colleague experience, resolving user issues at first contact whenever possible.
* Lead, coach, mentor and develop team members to elevate their skills and performance.
* Plan and balance short-term tasks while ensuring alignment with broader goals.
* Manage rotas, shifts, and performance metrics to guarantee 24/7 service availability.
* Champion best practices and process improvements to streamline and elevate service delivery.
Join ZIGUP as a User Services Site Lead and enjoy some outstanding benefits …
Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include ...