Job Role: Client Transition Administrator Location: Luton Office Salary: £25k per annum plus benefits Hours: Monday to Friday (35 hours per week) The Job Role As a Client Transition Assistant, you will also have full responsibility of the administration activities relating to the demobilisation process, ensuring information is passed to new agents in line with industry guidelines and that relevant team’s complete actions where needed, as well as acting as the single point of contact for all new agents. Main Responsibilities - Coordinate, to completion all the demobilisation activity, completing relevant documentation as part of the process, ensuring all customer requirements are met. Liaise with all relevant parties to ensure a smooth transition, ensuring relevant information is relayed appropriately and timely. Managing other deliverables to the process, using open communication and influencing skills to ensure required deadlines are met. Maintaining electronic filing systems. Compiling regular reports for distribution to the department and wider business. Update and ensure accuracy of CRM system and other databases. Collating and reviewing handover documentation. To carry out any other reasonable requests/duties to support the wide client services team. Ensure task ownership and aim to resolve issues first time. Skills and Experience Demonstrable experience of delivering an exceptional customer service. Confident, articulate communicator – both orally and in writing; able to build relationships with all types of customer and clients with a resolution focused mentality, creative in your approach. Able to work with autonomy and as part of a wider team Efficient in maintaining administration and record keeping electronically Demonstrable ability dealing with problems and challenges effectively. Good knowledge of Health and Safety regulations. Ability to work under pressure resilient, able to prioritise and manage time effectively. Excellent IT skills, social-media awareness and up to date with new technology. Who are we? FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies. FirstPort is a member of The Property Institute (TPI) (formerly ARMA & IRPM), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman. The Benefits Our customers deserve the best and the same applies to our people. We’ll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues. Diversity We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.