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We're recruiting for a Receptionist to join our Crow Road Volkswagen branch in Glasgow.
We offer:
* 33 days' holiday allowance with room to grow
* Generous retail discounts
* Private healthcare
* Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
* Pension scheme
* Maternity and paternity packages
* Opportunities for training and progression
* And much more...
Hours:
Saturday 9am - 5pm and Sunday 11am - 5pm.
About the role
At Arnold Clark, you'll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom.
As a Customer Experience Host, you'll be the welcoming face of Arnold Clark. From warmly greeting our customers face-to-face to helping them on the phone in a professional manner. You'll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.
Day-to-day duties
* Acting as the first point of contact for our customers, in person and on the phone
* Managing a large volume of customer calls and dealing with enquiries effectively and efficiently
* Making sure the customer areas are kept tidy and presentable and that our customers are well looked after
* Working proactively with all departments within the branch
* Going the extra mile for all our customers
Essential skills
* A fantastic telephone manner
* Excellent interpersonal skills
* A genuine interest in delivering excellent service and going above and beyond for our customers
* The confidence to work independently and also as part of a team
* Highly organised with the ability to multi-task
Nice to have (but not essential)
* Knowledge of Cisco telephony
* An understanding of Microsoft Office and Excel
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
In Short
* Industry Business & Management
* Founded 1954
* Company size 1000 - 4999
About Arnold Clark
Arnold Clark is Europe’s largest independent, family-run carretailer with over 200 retail locations throughout the UK – we have a proudhistory and exciting future. We sell over 300,000 cars a year, and this is allthanks to our employees who play a vital role in our continued success.
We don’t just sell cars, wehire, insure, service, finance, market, build, source, lease, drive, repair,deliver, buy, train and manage fleets. We’re growing and expanding and arelooking for new talent to be a part of our bright future. At Arnold Clark, wedon't just offer jobs, we offer our employees lifelong careers – and we couldhave the career for you.
Why work for us?
As afull-time Arnold Clark employee, you will receive an industry-leading benefits package that will make sure you are taken care of inside and outside of work:
* Annual leave– relax with 33 days’ annual leave, with room to grow.
* Private health care– we offer employees private medical insurance in partnership with AXA; this can be used for yourself and your family.
* Simplyhealth– all employees have access to a GP 24/7 and can claim money back on medical and dental treatments.
* Pension scheme– all employees are entitled to a company pension.
* Sick pay entitlement– for peace of mind if you ever need it.
* Development and progression– we offer training throughout your career to make sure your skills are ahead of the pack.
* Life assurance scheme– our employees are eligible for life assurance.
* Cycle to Work scheme– we are part of the government scheme and offer this to all our employees.
* Maternity and paternity cover– family is important to us, which is why we make sure our employees get the time they need when their family grows.
* Employee interest-free loan –we know life can throw unexpected curveball; that’s why we offer an employee interest-free loan of up to £1,000.
Our culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities; we nurture talent and encourage ambition, and we are passionate about people who take pride in their work.
We want our employees to be their true authentic self at work andensuring our employees can enjoy a safe and comfortable working environment is vital. To support this, we have set up our own internal support network, Drive Together, to give our LGBTQ+ employees and their allies the support and space they need to discuss issues relating to them.We’re also working hard to break down the stereotypes surrounding women in the automotive industry as part of the Automotive 30% Club.
Our values
Our core values are central toeverything we do at Arnold Clark.
Family – Diverse in our make-up, united in our goals. We’re a company built onfamily values: integrity, tolerance, diversity, and stability. Quite simply, wecare for and believe in each other.
Communication– Open, honest and available. We’re listening and we’re here for you; yourvoice will be heard because we understand that communication goes both ways.We’ll keep you informed about the issues that matter to you.
Community– Supporting our family and further. We believe in thinking beyond the company,giving back to the communities we serve and support, and embracingopportunities to help.
Progression– Offering opportunities and encouraging ambition. We realise the potential andvalue in every employee and offer routes for training, progression and careerdevelopment so our employees can progress along with the business.
Early Careers at Arnold Clark
We know that getting that firststep on the ladder of your career can be challenging; that’s why we offer arange of apprenticeship opportunities. From Technicians to Aftersales CustomerService Advisors, there really is something for everyone.
If you are ready to earn whileyou learn and kick start your career with Arnold Clark, search: Arnold Clarkapprenticeships.
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