Drive Up Teller/Branch Banker I- Glasgow
POSITION: Branch Banker
PAY GRADE: 05/06
DEPARTMENT: Glasgow
SUPERVISOR: Branch Manager
JOB FUNCTION: To deliver superior customer service to new and existing clients in a professional and informative manner. Solicit new business and help build relationships with customers by connecting them with team members who can help them address their financial needs.
JOB DUTIES:
* Provide and perform Teller duties in an accurate and efficient manner.
o Assist with daily ATM and vault duties and responsibilities.
* Provide outstanding branch customer service on the platform by:
o Providing error resolution and prompt efficient customer service.
o Soliciting and cross-selling bank products and services.
o Opening, servicing and closing all types of personal or commercial accounts.
o Applying established procedures and policy.
o Encourage and contribute to a team atmosphere; assist other staff members in their daily activities.
o All other duties as may be warranted or required.
JOB EXPECTATIONS:
* Complete accurate documentation of all deposit and loan account processing.
* Actively engage and assist customers on the teller line or platform as needed.
* Excellent product knowledge.
* Maintain professional appearance and conduct.
* Proactively engage in ongoing compliance training and procedure review.
* Ability to deal pleasantly and professionally with both customers and bank employees.
* Ability to respond well to daily change.
* Adherence to corporate policies, procedures, and regulatory banking requirements. Completes all required training. Actively communicates matters of potential audit or compliance risk.
JOB QUALIFICATIONS:
* High School diploma required. Additional college level courses or E-Learning seminars helpful.
* Previous cash handling experience required.
* Previous retail sales or banking experience preferred.
* Strong oral and written communications skills.
* Proven ability for attention to detail.
* Ability to work a flexible weekly schedule and 2 – 3 Saturdays per month required.
PHYSICAL DEMANDS: The physical demands described below must be met by an employee to successfully perform the essential functions of this job.
* Required to sit and stand for prolonged periods of time.
* Dexterity is mandatory for frequent use of hands and fingers.
* Required to walk, reach, push, occasionally climb or balance, stoop, kneel or crouch.
* Required to talk, hear, see, read and write.
* Required to have close vision and distant vision, depth perception and ability to adjust focus.
* Requires occasional lifting and moving of up to 10 lbs.
EOE/Minorities/Females/Disability/Vet/Drug-Free Workplace #J-18808-Ljbffr