What the role looks like…. As an IT Helpdesk Support Analyst, you will be providing remote/onsite first and second-line support as well as configuring hardware and setting up user accounts. You will have a great autonomy and a real impact when you start here. This opportunity will grow with the right candidate and is a fantastic long-term prospect. Based at our Head Office in Macclesfield working Monday to Thursday 8.30am – 5.15pm / Friday 8.30 – 5.00pm Key Responsibilities…. Provide helpdesk support to all customers & colleagues. Taking ownership for the service desk ticketing queue by troubleshooting and/or escalating incidents to the relevant senior engineers Work to Service level agreements (SLA) Setting up user accounts in AD Configuring hardware such as laptops & desktops & mobile phones & printers Being the first point of contact for customers seeking technical assistance Keeping customers regularly informed of the progress on the ticket Install, configure, upgrade, and relocate PC hardware, software and print devices Qualifying and documenting the issues raised by customers Responsible for handling support of service requests which relate to all technology including workstations, servers, printers, networks, and vendor specific hardware and software Key skills are as follows…. Windows OS and Windows server administration & support Active Directory Administration Prioritise own workload to address incoming issues by priority level Good troubleshooting skills Strong communication and customer service skills Ability to quickly learn new applications and technologies Basic administration of virtual environment (VMware) Basic understanding of the backup technologies Full UK Driving licence needed Desirable skills…. VMware knowledge Veeam Intune SharePoint Teams M365 The Company With over 100 years of combined experience in the contract interiors sector, together Gerflor and Gradus have built an unrivalled reputation for quality and service. Gerflor is recognised as a specialist and a world leader in resilient flooring solutions. The group creates, manufactures and markets innovative, design-led and eco responsible solutions for flooring and complementary interior wall finishes. As a leading vinyl & linoleum flooring manufacturer they are already well-established in more than 100 countries worldwide. Gradus Ltd (a Gerflor company) are market leading manufacturers of commercial flooring accessories, entrance matting, wall protection and specialist LED lighting systems. Our attention to detail, forward thinking and passion for improvement has led to our success and leading market share in the UK and operation in International markets. Our companies provide a complete solution for Architects and Specifiers, Contractors and Building Owners, spanning multiple market sectors including Commercial Office, Education, Healthcare, Residential, Retail, Leisure & Hospitality. Why not check out some high-profile projects on our websites: www.gradus.com & www.gerflor.co.uk The Benefits Employee Assistance Programme Group life insurance and death in service Additional annual leave purchase scheme Our products Previous Next Documents