What the role looks like….
As an IT Helpdesk Support Analyst, you will be providing remote/onsite first and second-line support as well as configuring hardware and setting up user accounts. You will have a great autonomy and a real impact when you start here. This opportunity will grow with the right candidate and is a fantastic long-term prospect.
Key Responsibilities….
* Provide helpdesk support to all customers & colleagues.
* Taking ownership for the service desk ticketing queue by troubleshooting and/or escalating incidents to the relevant senior engineers
* Work to Service level agreements (SLA)
* Setting up user accounts in AD
* Configuring hardware such as laptops & desktops & mobile phones & printers
* Being the first point of contact for customers seeking technical assistance
* Keeping customers regularly informed of the progress on the ticket
* Install, configure, upgrade, and relocate PC hardware, software and print devices
* Qualifying and documenting the issues raised by customers
* Responsible for handling support of service requests which relate to all technology including workstations, servers, printers, networks, and vendor specific hardware and software
Key skills are as follows….
* Windows OS and Windows server administration & support
* Active Directory Administration
* Prioritise own workload to address incoming issues by priority level
* Good troubleshooting skills
* Strong communication and customer service skills
* Ability to quickly learn new applications and technologies
* Basic administration of virtual environment (VMware)
* Basic understanding of the backup technologies
* Full UK Driving licence needed
Desirable skills….
* VMware knowledge
* Veeam
* Intune
* SharePoint
* Teams
* M365