About the company:
Our client, a main contractor and developer established 12 years ago. They specialize in delivering high-quality residential and commercial projects for various clients, including private developers, local authorities, private institutions, and homeowners, The company focuses on understanding their clients’ needs and ensuring projects meet all expectations, whether it’s creating stunning workplaces or zero-carbon homes. They emphasize staff development, with multiple examples of staff progressing from junior level to. The success of the business has been founded on the principle of employing the very best people in the industry. They are a company that looks to promote from within, and people who show a drive to succeed will be given clear routes to progression.
About the role:
They are looking for a RLO to join their team. In this role, you will:
* To ensure and maintain the resident liaison daily diary, record any incidents, and record all appointments.
* Investigate, register all complaints and report in accordance with company and client
procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved
efficiently and within target and advising residents and clients of their outcomes
* Understand the works, programme and scope of works.
* Provide site reports and updates for client and site management.
* Prepare and distribute all communications to residents.
* Establish a resident’s charter, maintain files, keep a log of complaints and any query’s that would come in.
* Compile, devise and implement procedures and administration to compliment your role.
* Be available for residents’ meetings, and meetings with the client as and when.
* Site meetings
* Housing officers, estate developments or joint management board meetings.
* Carry out pre visits to each neighbouring resident to explain the planned works and assist them in understanding the process.
* Letter process for the neighbouring property’s explaining all works.
* Regular checks on residents throughout the day and the end of the working day
* Any claims, compensation and complaints are dealt within a time scale and with care
* Social value tasks including school visits and talks
About the benefits and rewards:
The company offers excellent opportunities and offers a basic salary in the region of £30,000 per year.
In addition to the basic salary, there will be benefits including travel / car allowance, Pension, and health. As well as long-term career prospects and progression.
About the requirements:
Candidates will ideally have a degree or similar qualification and experience with a main contractor. Industry experience will ideally be in the local authority, residential and commercial building environment. Candidates should be able to demonstrate hands-on estimating ability balanced with the ability to work without support or supervision and a mature attitude to work