Title: Credit Controller Location: St Asaph Business Park Starting Salary: £30,000 Hours: Full Time (Permanant) Monday - Friday GreenThumb GreenThumb is the UK’s leading lawn care company, based in lovely offices in North Wales. We combine a family feel with ambition and everyone in the team is focused on ensuring we deliver on our core values; One Team, Exceeding Expectations, Taking Ownership, and Acting with Integrity, and ensure we meet our promises for Purpose, People and Planet. GreenThumb serves over 250,000 customers throughout the UK, helping them ensure their lawns are in peak condition. What we offer: Holiday allowance of 22 days plus bank holidays (increasing by each year of service, up to a maximum of 26 days) Competitive base salary and annual reviews Medical cash plan Christmas Shutdown Free Lawn Treatments Enhanced Paternity & Maternity Company Sick pay Cycle Scheme And many other benefits The Opportunity for You Working within a small, dedicated finance team, this role reports to our Finance Manager and will work with our Contact Centre, Customers and Franchise Partners to manage the end-to-end order to cash process. The purpose of the role is to reduce debtor days, collect aged debts, resolve queries, and generally improve the cash position across the business, by managing the time between treatments being provided and payments being received. We believe the role will naturally suit someone who enjoys working as part of a team, where you have your own area of responsibility and, through exceptional relationship building skills, will liaise with colleagues within the business and externally with franchise partners. GreenThumb is a business with an aggressive 5-year growth strategy, and this role will play an important part in ensuring that is achieved. Main Responsibilities: Take control of all matters concerning the timely collection of the Company's trade receivables. Ensure that customer accounts are reconciled, and franchise partners receive a monthly statement of account. Recommend Credit Notes where errors have been made in billing and follow this through to ensure they are raised in a timely manner and allocated correctly to invoices Ensure that all customer receipts are entered onto the customer accounts accurately and in a timely manner. This includes all BACS, card, cheque and DD receipts. Manage the achievement of debtor days targets across both customer and franchise partner billing. Issue customer debt statements and debt reminders. Reconcile debtor accounts with our franchise partners, putting into place agreements for settlement and managing to conclusion. Liaise with external debt chase specialists when required. Liaise with the Contact Centre providing them with accurate statements and information so that they can resolve customer queries around payment and recover overdue monies. Control placing overdue accounts on hold and the subsequent activities to collect outstanding monies. Perform regular reviews of customer accounts on hold. Produce credit control and aged debt reports for management in a timely and accurate manner. Attend regular review calls with colleagues within the corporate and franchise divisions to review debt status for their area. Support the Finance Team, performing any other duties consistent with this position as may now and again be assigned to you. Commit to your own development through effective use of GreenThumb’s performance review scheme and staff development process Knowledge, Skills and Experience Experience in a similar role is essential. This role requires good problem-solving skills, attention to detail, excellent customer service and a high level of skills in the use of Excel. The role also requires good communication skills and the ability to collaborate with other departments within the business. A minimum of 2 years’ experience in a credit control role or function. Hands on experience of debt collection activities, at both a consumer and company level. Able to confidently discuss overdue accounts directly with customers to achieve a positive outcome. Excellent knowledge of basic accounting including double entry bookkeeping. Knoweldge of typical daily bank reconciliation processes for BACs and other receipts. Ideally experience of Financial Force accounting system or other SalesForce -based accounting systems. Attention to detail and ability to investigate and provide solutions to identified problems. Manage workload independently with a clear focus on goals, cash collection and DSO reduction. Produce credit control reports and analysis, building those reports where required. Be a team player who enjoys working with other functions and teams in the business. Ability to process data in an efficient and timely manner whilst maintaining a high degree of accuracy. Ability to communicate effectively both orally and in writing. Ability to work methodically and systematically and to present information clearly and succinctly. Ability to use own initiative. Trach record of achieving targets and improving departmental performance. Working knowledge of all Microsoft applications. If you think you fit the criteria and would like to work for a forward-thinking business, why not join us, click “apply” below - we want to hear from you