New Product Introduction Engineer
* Annual Salary Range: £40,000 - £59000
* Location: Newport
* Job Type: Full-time
Our client based in Newport are looking for a New Product Introduction Engineer to join their Product Support team. This role involves engaging with multi-functional teams globally to develop service plans for new products. The ideal candidate will have an electrical background and have strong Project Management experience.
Day-to-day of the role:
1. Act as the Voice of Service throughout the Product Life Cycle (PLC) for new products by developing a service strategy that includes Cost of Service Modeling, Reliability Modeling, Retrofits, Intellectual Property protections, calibrations, and PM Optimizations.
2. Build expertise in system operation, integration, and calibrations/diagnostics through hands-on learning from Tech Support Engineers and Design Engineers.
3. Develop detailed Product Support Plans (PSP), Service Readiness Reviews (SRR), Design For Service (DFS), and Cost Of Service (COS) models in collaboration with engineering, marketing, finance, and service teams.
4. Elevate product service education across the Product Support Organization using training classes, Augmented Reality (AR), individual coaching, documents, and other knowledge capture tools.
5. Conduct spares obsolescence risk...