Are you a travel expert with a passion for creating moments that matter for customers worldwide? We're looking for a versatile and highly skilled executive specialising in IATA airline reservations & ticketing to join our successful service-based team as a Ticketing Executive. If you're an expert in airfares equipped with exceptional geographical awareness, this role is perfect for you As a Ticketing Executive with Travel Counsellors, you will efficiently manage reservations, ticketing, amendments, reissues, and refunds, as well as in-house and system enquiries for our team of Travel Counsellors. Main Responsibilities This varied Ticketing Executive role involves the following day-to-day responsibilities: Serve as a brand ambassador and primary point of contact for in-house and system-related queries, expert advice on airlines, routes, fare types, and fare rules, and support in securing complex and new scheduled flight bookings to new and existing Travel Counsellors. Actively contribute to team discussions focused on process enhancements and operational improvements and guide Travel Counsellors in adopting innovative tools and workflows to enhance efficiency. Manage and make intricate reservations, building and issuing tickets for all fare types, including group bookings, ensuring the accurate and efficient issuance of published and consolidated tickets. Navigate minimum ground arrangements and ticket deadlines for negotiated ITX fares. Provide assistance with Galileo entries and technical support to GDS users. Handle PNR-related tasks, such as name corrections, seating arrangements, APIS updates, and managing ticket time limits in line with any airline remarks. Advise on airline schedule changes, manage cancellations and divide passengers, propose suitable alternatives, reissue tickets, and recalculate and amend voluntary changes in accordance with fare rules, utilising tools like Rapid Reprice (automated exchange). Calculate and process refunds via GDS and BSP Link while maintaining high accuracy standards. Investigate and dispute Airline Debit Memos (ADMs) promptly and professionally by understanding airline policies. Ensure thorough and accurate file updates. Benefits Competitive salary annual bonus Flexible hybrid working Career development opportunities 25 days holiday (increasing to 28 after 5 years) Enhanced maternity/paternity pay 1 paid charity day Company events and incentives 3x salary death in service benefit Pension scheme Private medical insurance or healthcare cash plan Free breakfast and beverages Essential Skills Advanced knowledge of Global Distribution Systems (GDS), preferably Galileo. Extensive experience with ticketing, including fare construction, issuance, and reissue for all fare categories. Proficiency in understanding fare rules and recalculating tickets for reissue and refunds. Strong ability to interpret PNR history and airline remarks. Awareness of BSP Link and its application in daily operations. Exceptional multitasking abilities with a calm and focused approach under pressure. Outstanding customer service and communication skills, with a patient and empathetic manner. Ability to collaborate effectively in team settings while remaining self-reliant when needed. Analytical problem-solver with a flexible approach to working hours and tasks. If you are committed to delivering top-tier service as part of a collaborative, results-driven team, apply for this Ticketing Executive role today About Company At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,100 independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our support offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023 & 2024), we're expanding rapidly and looking for exceptional individuals to join our Head Office team. Inclusive Recruitment Statement Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply.