Are you ready to be the welcoming voice and helping hand that brings holiday dreams to life?
Join our dynamic Customer and Park Support team at Parkdean Resorts, where every day is an opportunity to create unforgettable experiences for our holiday makers, holiday homeowners, and dedicated teammates.
Whether it's tweaking a booking, assisting our on-park teams, or supporting our central office, you'll be at the heart of our mission: ensuring our customers’ experience is nothing short of exceptional.
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:
The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to training, we’ve got your back when it comes to development!
A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
This dynamic role is varied and exciting, you will take care of our customers, holiday guests and owners; offering a seamless experience across all our customer types whether that’s providing expert holiday recommendations to help them find their perfect getaway, promoting additional services or supporting our owners across telephone, live chat and email.
Handle customer inquiries and sales through Live Chat, WhatsApp, SMS, and ticketing systems.
Promote and sell holiday packages, memberships, and additional services, consistently identifying opportinuties to cross and up-sell.
Collect customer feedback and share insights with the team to improve services and sales processes.
8 hour shifts
~ Monday - Friday 9am-7pm
~ Every other weekend Saturday & Sunday 9.Previous experience in sales, customer service, or a related field, preferably within the holiday or travel industry with a passion for delivering exceptional customer service.
Strong familiarity with digital communication platforms such as Live Chat, WhatsApp, and SMS.
Proficiency in using CRM systems and ticketing software.
Willingness to work flexible hours, including evenings and weekends as required.
We are often flexible when considering an applicant’s skills and experience for a role. We’re Parkdean people, and we do everything we can to ensure our guests and owners can holiday like they mean it!
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. wood@parkdean-resorts.