Job Summary
The Delivery Manager - Patient Experience Improvement Coach at the Centre for Innovation, Transformation and Improvement (CITI) is responsible for providing project management, improvement, and transformation coaching support to a portfolio of small to medium-scale Charity-funded improvement projects aimed at enhancing non-clinical patient experience. This role involves supporting between 7 and 10 project teams with planning, day-to-day delivery, and performance management, ensuring that risks and issues are mitigated and progress is made effectively.
The post holder will promote and utilize recognized methodologies and tools, work with key stakeholders across the Trust and beyond, and ensure cross-learning between projects. They will also be responsible for reporting on the progress, impact, and health of the project portfolio.
Main Duties of the Job
Key responsibilities include active project coaching and delivery support, regular meetings with project leads/teams, preparing for and facilitating governance meetings, and ensuring effective management of interdependencies and delivery of objectives.
Key responsibilities include:
* Promoting and utilizing recognized methodologies and tools.
* Working with clinicians and managers to ensure the best possible patient experience and service delivery.
* Collaborating with internal and external stakeholders to manage interdependencies and deliver objectives.
* Providing active project coaching and delivery support, including data analytics.
* Holding regular meetings with project leads/teams to maintain momentum.
* Preparing for and facilitating governance meetings and sessions with the GST-Charity.
* Supporting peer-to-peer action learning sets.
About Us
The Delivery team is part of the Centre for Innovation, Transformation, and Improvement (CITI). CITI was founded in 2021 under the Deputy Chief Executive (DCE). The DCE is the Executive Director responsible for leading and implementing the Trusts strategy for innovation and improvement, which aims to develop an ecosystem that encourages the acceleration of new knowledge and capabilities and learn from best practices globally, to deliver improvements in patient care, research, and education at scale.
CITI builds on industry best practice in taking innovation from concept to practice. It aims to foster a culture of innovation and improvement throughout the Trust, and acts as the intellectual home of our core change methodologies.
CITI aims to improve the adoption of new clinical technologies with an agile operational model, delivering a data-driven approach to evaluating performance of novel technologies, creating a sustainable culture of innovation in clinical and operational workforce, and to build enduring partnerships with academia, industry, investors, our communities, and other key stakeholders.
Job Details
Date Posted: 24 February 2025
Pay Scheme: Agenda for Change
Band: Band 8a
Salary: £61,927 to £68,676 a year p.a. inc HCA (pro rata)
Contract: Fixed term
Duration: 12 months
Working Pattern: Full-time
Reference Number: 196-COF10636-S
Person Specification
Education/Qualification Essential
* Educated to Masters level or equivalent knowledge, skills, and experience.
* Formal qualification in Project Management (PRINCE 2) to practitioner level or equivalent experience.
* Evidence of recent Continuing Professional Development.
Experience Essential
* Evidence of managing successful project and/or operational performance and improvement; including business case preparation, service initiation/commissioning, contract negotiation, and the development and monitoring of output and outcome measures.
* Project management experience in managing complex services including design, development, implementation, and management of change in a multiple stakeholder environment.
* Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process, and change management.
Skills/Knowledge/Ability Essential
* Extensive knowledge of operations and/or project management methodologies and techniques.
* Working knowledge of improvement methodologies and tools.
* Extensive knowledge of contract management.
* Excellent understanding and track record of successful change and project management.
* Ability to communicate and engage effectively with senior stakeholders.
* Significant experience of financial management, including collating, preparing and interpreting financial reports for large projects and programmes.
* Ability to participate constructively in and independently carry out programme assurance and audit.
* Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills.
* Excellent organisational skills and the ability to prioritise, meet deadlines and delegate effectively.
* IT literate, including competency in MS Office programmes and in particular in Excel and MS Project.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer Name: Guys and St Thomas NHS Foundation Trust
Address: York Road, Education Centre, 75-79 York Road, London, SE1 7NJ
Employers Website: https://www.guysandstthomas.nhs.uk/careers/careers.aspx
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