Kent Community Health NHS Foundation Trust
The NHS is changing. More emphasis on community-based care means there's never been a better time to join us.
We are looking for an enthusiastic and adaptable Care Navigator to join our professional team. We're a close team but we're never exclusive; if you can bring a professional approach and fresh ideas we would love to hear from you.
Please note, this vacancy does not meet the criteria for skilled worker sponsorship. Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.
Main duties of the job
What will the role involve?
The role is part of the service's single point of access and is primarily a home-based role, working autonomously but with support available when required. Key elements include managing referrals, booking appointments, as well as providing assessment, sign-posting, education, and advice to clients, carers, and other health and social care professionals to ensure they are able to access the most appropriate support depending on need.
Previous experience is welcome but not essential; just a willingness to learn and respond well to feedback. We provide full induction training, regular coaching, and the support and encouragement needed to get you off to the best start.
We also offer a generous NHS pension, annual leave entitlement, and a competitive pay framework to progress through.
So, if you're customer-focused, empathetic, and up for a new challenge, then we would love to hear from you!
About us
Rated 'outstanding' by the CQC, we've got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values: compassionate, aspirational, responsive, and excellent.
We know a commitment to equity, diversity, and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives, and experiences.
As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients, and for you. Talk to us about a flexible working arrangement that won't involve sacrificing time for personal interests or family commitments. We'll support you to work flexibly in a way that suits us both.
Job responsibilities
The job description and person specification give you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format, please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you; their contact details can be found in the job advert.
We can get a lot of applications for some roles, so to be in with the best chance of being shortlisted, please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT, we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way, we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Person Specification
Qualifications
* 2 A/AS levels (any grade), NVQ level 3, BTEC diplomas, Certificates and Awards, International Baccalaureate diploma or equivalent, or Level 3 qualification.
Experience
* Proven experience in office systems, with advanced use of Microsoft Office, i.e., MS Word, PowerPoint, Outlook, and Excel. Sound judgement and logical approach to complex situations, with the ability to determine solutions.
* NHS specific IT system experience. Understanding of NHS Community Services. Evidence of multidisciplinary working.
Knowledge
* Able to work autonomously but aware when to seek help. The ability to demonstrate effective listening skills. Knowledge of working in a customer care oriented environment. Maintain a calm and professional manner whilst under pressure.
* An understanding of the NHS current agenda and challenges.
Skills & Abilities
* Excellent written and verbal communication skills. Excellent inter-personal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority. Ability to record accurate minutes of meetings/call records and present to a high standard. Proven standard of word processing skills, with a high standard of presentation and accuracy. The ability to plan and organise own workload without direct supervision. The ability to be innovative, objective, as well as logical in resolving problems. The ability to maintain a high level of performance and meeting deadlines even when faced with conflicting priorities of others. Ability to learn from mistakes as a positive learning opportunity and encourage others to do the same. The ability to prioritise and balance a range of competing tasks to deliver to agreed timescales.
Personal Attributes
* Ability to apply a common sense and logical approach to identify key or underlying issues in difficult situations and use initiative to solve problems. Ability to deal with distressing or emotional situations and discussions objectively and with emotional intelligence. Ability to travel to diverse sites.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Kent Community Health NHS Foundation Trust
£24,071 to £25,674 a year pro rata per annum.
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