About The Role:
We are looking for a dedicated, site-based Helpdesk Administrator to manage and monitor the CAFM system. This role ensures reactive and planned maintenance tasks are properly assigned, chased, and closed down, all while meeting strict SLA requirements to avoid KPI penalties.
Key Responsibilities:
* Act as the first point of contact for all reactive and planned preventative maintenance (PPM) tasks
* Produce open work reports for helpdesk activities
* Maintain and cleanse data within the CAFM system
* Engage with clients regarding outstanding work orders
* Raise and receipt purchase orders for works and goods
* Ensure timely payments by confirming deliveries and services from suppliers
* Liaise with subcontractors and suppliers to resolve queries
* Carry out a range of administrative duties, including:
* Processing engineer timesheets
* Supporting the Contract Manager with data for monthly client reports
* Taking meeting minutes
* Producing weekly helpdesk reports
* Collating domestic audit documentation
About You:
* Demonstrated experience in a facilities management helpdesk environment
* Excellent communication and customer service skills
* Strong working knowledge of CAFM systems (e.g. Maximo, Concept)
* Experience planning, scheduling, and assigning both reactive and PPM tasks
* Confident in liaising with clients to coordinate site access and works
* Capab...