Operational Duties To provide a high standard of service and provide general assistance to the Immunisation Team Project a positive and friendly image to service users, either in person or via the telephone Receive, assist and direct parents and carers in accessing the appropriate information or guidance they require. Resolve queries/problems from patients, parents, carers and associated staff Data entry on clinical system To undertake duties as necessary, in line with the changing needs of the company Acts in a way that acknowledge individuals rights to make their own decision and recognise their responsibilities Facilitates others to identify their current level of knowledge and skills, their learning needs and best practice To support others in the development and application of knowledge and skills in practice Identify resource issues which affect learning, development and performance and alert the appropriate managers General housekeeping of the office and management of deliveries and supplies to support contracts. Some manual handling may be required, in line with our Moving and Handling policy. Mandatory training on Manual Handling is required. Communication and key working relationships The Administrative support will communicate effectively with other team members, in a pleasant and friendly manner The Administrative support will communicate effectively with patients, parents, carers and teachers, recognising the needs for alternative methods of communication Personal/Professional Development The post-holder will participate in training programmes as part of their personal and professional development Take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Information Process and Quality Input accurate information about Immunisations to ensure accurate retrieval of information for monitoring and auditing processes Maintain confidentiality of information relating to children, parents and staff Take necessary precautions when transmitting information Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Effectively manage own time and workload