Administrative Support Coordinator – Fixed Term Contract 12 Months
Exeter/Hybrid
What it's like to work at Landmark:
At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.
Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.
We offer a range of benefits to support your well-being and career growth, including:
• Competitive Salary
• Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year
• Annual Lifestyle Allowance: £300 to spend on an activity of your choice
• Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter
• Private Health Insurance: Provided by Vitality
• Group Income Protection Scheme
• Charitable Fundraising: Matched funding for your efforts
• Cycle to Work and Gym Flex Schemes
• Internal Coaching and Mentoring: Available throughout your time with us
• Training and Career Progression: A strong focus on your development
• Family-Friendly Policies
• Free Parking
Join us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally.
The Opportunity
We are looking for an Administrative Support Coordinator to work as part of a small team to operate and support a range of ordering and dispatch tasks within Landmark. The team manages errored orders for environmental reports from house conveyancers, all ordered and delivered online. The role is responsible for managing multiple tasks with varying applications in a customer-focussed environment. The role integrates closely with Landmark’s operations and customer service functions focusing on efficiency, order fulfilment and dispatch effectiveness. The role will predominantly be working from home and part time could be considered, however the team does need to provide cover across the working week.
The role will involve:
• Supporting the smooth functioning of the production systems, order placement, fulfilment and dispatch platforms/services
• Monitoring production systems and ensuring a speedy resolution of any production issues
• Attending to customer order processing issues and queries (alongside the customer services and sales channels)
• Identifying repeating incidents and escalate.
• Assisting with ensuring that all production and order fulfilment documentation is kept up-to-date and to agreed standards.
• Support customer order processing activities.
• Provide support and testing capabilities to the development and product functions as required
About You
As the Administrative Support Coordinator you will be a keen problem solver with previous customer service experience. You will be analytical with a can-do attitude. You will need to be able to prioritise tasks and be proactive in your approach.
You will also have:
• GCSEs in Maths & English, or similar
• Experience in a data entry, or office based customer support role
• Ability to explain ordering issues to customers
• PC literate
• Excellent attention to detail
• Aptitude for working with maps
• ITIL v2 or v3 training/exposure would be useful