Main area: Specialised Medicine
Grade: Band 2
Contract: Permanent
Hours: Full time - 37.5 hours per week (7 day service; hours between Monday to Sunday, 08:00 - 20:00)
Job ref: 205-6739989
Site: Royal Stoke and County Hospitals
Town: Stoke on Trent
Salary: £23,615 pa pro rata
Salary period: Yearly
Closing: 24/11/2024 23:59
Job overview
The role is a hybrid role that incorporates a mixture of reception and booking officer roles, creating flexibility within the Endoscopy Department to support the booking and reception team.
The role involves welcoming patients, carers, relatives, visitors, and other health care staff to the Endoscopy Department in a polite, courteous, and professional manner, ensuring patient focus at all times. This includes greeting patients with a smile and ensuring that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient-focused, efficient, and effective. The role incorporates the use of all the Trust's systems including: Choose and Book, iPortal, Careflow, Solus, and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.
Main duties of the job
To undertake clerical duties; this includes providing and receiving routine information requiring tact or persuasive skills, and communicating tactfully with patients and staff about appointments or any other queries deemed necessary. The role also involves communication with patients and their relatives who are telephoning to update their personal details and to change and/or cancel appointments.
Working for our organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching, and research.
The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provides emergency treatment, planned operations, and medical care from Royal Stoke University Hospital and County Hospital in Stafford.
We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work, and research.
Investing in the health and wellbeing of our staff is really important to us. We offer a range of options for our staff to help maintain a good work-life balance including full time, part time hours, and bank hours. We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working. You can select your preferences upon application.
Detailed job description and main responsibilities
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.
Person specification
Experience
* Experience of working under own supervision in a busy environment
* Ability to work as part of a team
* Knowledge of Word & Excel
* Experience working in a patient environment
Education and qualifications
* GCSE Maths and English at grade C or above, or equivalent qualifications
* NVQ in customer related/administration or working towards this
Important information about your application
* All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
* References - please ensure you provide email addresses for all referees for the last three years of employment.
* We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith, or sexual orientation. Appointment will be based on merit alone.
* Flexible working will be considered in line with Trust policies.
* New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
* We work with ‘trac.jobs’ to support our recruitment process. If you have any queries regarding this please read this privacy notice.
University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community.
We will communicate with you regarding your job application via email. Please be aware that we cannot guarantee the security of any emails sent/received via non-encrypted format.
If you would like support completing an application form, please contact the recruitment department on 01782 675533 where one of our trained assistants will be able to help.
At UHNM we are fortunate to receive a high volume of applications for many of our roles; on this occasion we reserve the right to close any advert early, therefore please apply without delay!
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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