KEY DUTIES AND RESPONSIBILITIES INCLUDE:
• To actively promote, develop and deliver a service to meet the needs of
customers and communities
• To provide a friendly, efficient high standard of customer service
• To undertake the range of clerical, support and centre duties required by the
post whilst being the first point of contact for welcomes, information, enquiries,
registrations, ticket sales, bookings and financial transactions
• To perform various financial and administrative duties in accordance with
procedures
• To assist customer with enquiries using variety of sources and /or resources,
referring to the Supervisor or Manager as appropriate
• The safe set up and dismantle of equipment for bookings including
conferences, theatre events & exhibitions
• To undertake regular health and safety, operational & maintenance checks as
required and maintain appropriate records
• To record and provide statistics regarding income, usage, equipment, materials
and bar sales
• Assist with staff training of new and relief staff where appropriate
• To ensure satisfactory handling of booking applications and confirmations
• To produce and maintain documents and spread sheets using Microsoft Office
software
• To display and monitor current information regarding activities and theatre
performances on customer notices, display board, social media & website
• To carry out the banking of facility income and maintain adequate levels of
change for business
• To maintain company dress code and standard
• To understand the role and responsibilities of the post with regards to health
and safety policy and operating procedures and remain up to date with these
procedures and requirements
• To undertake training in any aspect of facility procedures as required
• To keep all areas clean and tidy
• To maintain security of the office and other areas at all times, adhering to data
protection policy and ensuring confidentiality is preserved
• Library duties / cover where required
• To liaise with the Supervisor / Manager on the day-to-day operation of the
facility
• To bring to the attention of the Supervisor or Manager any improvements that
might increase the effectiveness or efficiency of the centre