A Service Manager is required to lead and manage a team of technicians within the customer service department of a reputable logistics distribution and supply chain company in Burton on Trent. The role involves handling technical queries, improving customer satisfaction, and managing day-to-day operations.
Client Details
This is a large-scale organisation within the logistics distribution and supply chain industry. They are recognised for their extensive global network and high standard of service. With a strong workforce in excess of 5,000, they continue to expand and deliver a high level of service to their customers.
Description
* Manage a team of technicians within the customer service department.
* Resolve technical queries and provide solutions to improve customer satisfaction.
* Oversee the daily operations of the customer service department.
* Work closely with other departments to ensure smooth business operations.
* Implement strategies to improve service delivery and customer experience.
* Maintain a high level of technical knowledge within the team.
* Ensure compliance with company policies and industry regulations.
* Regularly review and analyse performance metrics to improve service delivery.
Profile
A successful Customer Service Manager should have:
1. A strong background in logistics, business administr...