Job Description You will take ownership of cleanliness in the whole hotel and especially guest areas, ensuring that our guests are provided with a clean and comfortable space, and be a part of creating a memorable experience for them. Housekeeping Manager What’s in it for you: · Unlimited career development opportunities, both nationally and internationally. The sky is your limit! · Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential · Give back through our Corporate Social Responsibility activities and local community based philanthropy. What you will be doing: · You will provide leadership and guidance to a diverse group of colleagues with varying personalities while building engagement and a sense of value for the team members. · In addition to daily quality inspections, you will exercise good judgment and a strong intuition to anticipate the needs of the guest, as well as the cleanliness of the hotel’s public spaces and heart of house areas. · Provide feedback to the team and assist in the development of the department/team skills. Use your leadership to ensure your team is set up to successfully and seamlessly create a desirable experience for our guests! · Collaborate with co-managers and assist where needed; this role may call for you to wear “many hats”, both on the floor and assisting with office duties, paperwork and attending interdepartmental meetings. · Monitor quality and guest satisfaction scores. Develop and implement procedures and practices that will support your team and positively impact the guest experience. Qualifications Your experience and skills include: · Previous Housekeeping management experience in a luxury setting. · Excellent communication, organizational and problem solving skills that allow you to lead and coach your team effectively. · An ability to work under pressure while maintaining a sense of poise and professionalism. It is crucial that this is also the tone you set for/expect from your team members - leading by example is imperative in establishing a successful department! · A can-do, positive attitude that enables, empowers and inspires others. · An ability to naturally engage with guests and show empathy; have genuine care and concern for both the well-being of our guests and fellow team members. · A desire to learn and grow and a fast paced, challenging, exciting environment!