Essex Partnership University NHS Foundation Trust
West Essex Community Health Services have an exciting opportunity to join us as a Band 3 Administration Officer supporting the District Nursing team based in North Uttlesford Saffron Walden.
We are looking for an experienced candidate with an excellent level of administration, interpersonal and organisational skills. You will also need to be computer literate with experience of MS Word and Excel and will be given full training on SystmOne as well as other internal systems. SystmOne experience would be an advantage.
We are looking for someone with a positive and compassionate approach to supporting patient care. The role will include telephone calls from patients.
Successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite manner.
You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
Main duties of the job
* To work as a member of the Administration service ensuring that a high quality and efficient service is provided at all times.
* Maintain smooth running of the office, including stationery audits.
* Telephone support, receiving and making calls to patients including making appointments on SystmOne and general queries relating to appointments.
* To operate as a centralised administration service providing a comprehensive administration service to support clinical services and functions within the Trust's localities.
* The Administration Officer will ensure the timely and accurate recording of all activity across services using trust information systems.
* The post holder will require a team approach to ensure cover for absence across all services/locations and may need to relocate to provide this cover.
About us
EPUT are looking for motivated staff who share our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including:
* Season Ticket Loans
* NHS discounts for staff
* Excellent Training facilities and opportunities
* Buying and Selling annual leave scheme
* The opportunity to work bank shifts and expand knowledge and experience in other areas
* Salary Sacrifice schemes including lease cars and Cycle to Work
* Day One Flexible Employer
The Trust supports and actively encourages flexible working for all employees. We offer many options, and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment.
Job responsibilities
* Responsible for ensuring all correspondence is accurately and appropriately presented using trust and departmental procedures and medical terminology used by the clinical staff.
* To be skilled and experienced in the full range of administrative work practices, software programmes and specialised functional terms; additional training will be provided.
* To be proficient with the knowledge of Patient Records management supporting new users and instructing them as necessary, completing non-routine tasks on a daily basis.
* To operate the Trust's central telephony systems.
* To ensure all referrals are actioned and processed in a timely manner.
* Incoming phone calls are answered and dealt with to minimise waiting times.
* Flexible with regards to covering across Rochford Hospital and Kingsley Centre, as and when required. Notice will be provided in advance.
Person Specification
Education
* IT Skills equivalent to RSA3, NVQ3, or relevant experience of Microsoft Word packages.
* Minimum ECDL qualification or equivalent.
Knowledge
* Good oral communication skills based on fluency in the English language.
* Ability to use Microsoft Office Packages.
* Knowledge of Trust IT systems and software packages, including Mobius/Q-Flow/SystmOne.
Skills/Experience
* General administration.
* Literate in IT/Computer Skills.
* Proven experience of line management.
* Previous NHS Experience in a clerical role.
Personal Qualities
* Ability to engage with people at all levels (i.e. Patients and clinicians).
* Customer focused with a calm and empathetic persona, good listener, patient and diplomatic.
Additional Qualities
* Ability to travel across sites and across Trust boundaries to attend meetings, etc./current driving license.
* Flexible approach to work.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Essex Partnership University NHS Foundation Trust
£24,071 to £25,674 a year, pro rata for part time.
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