Team Member Reception - 24 hours
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
A modern Doncasterhotel with excellent transport links, free parking,freeWi-Fi and breakfast included Holiday Inn Express Doncaster hotel is three miles from the town centre. The nearbyM18 and A1(M)motorways provide easy accesstothe whole region. There's free on-site parking. You can join excited football fans at Doncaster Rovers' Keepmoat Stadium or have a flutterat the Doncaster Racecourse, both within 10 minutes of the hotel by car. If you prefer retail therapy, the Lakeside Village Outlet Shopping Centre is less thana mile away. You can hostyour clients in the hotel's two naturally lit, air-conditioned meetingrooms, which havefree Wi-Fi and space forup to 40guests. If you're in for a long day, you can ordercatered lunches,from sandwiches and chips to a full, hot buffet. The Lakeside business park, home to many important local companies, is five minutes' driveaway. The Express Start Breakfast buffet, with scrambled eggs, bacon, beans, sausages and cold items, are included in your room rate. In the evening, settle down to fish and chips or a burger in the comfortablechairs of theairy Great Roomrestaurant, or unwind with a glass of wine inthebar or our small outdoor area.
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
* Discounted hotel room rates for you and your friends & family
* An additional day's leave for your birthday
* Enhanced Maternity, adoption & shared parental leave
* Course Sponsorship
* 30% F&B discount at RBH hotels
* Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
* Flexible working arrangements
* Wagestream - choose how and when you get paid
* Life Insurance
* Employee Assistance Programme
* Social and wellness events and activities all year round
* Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL
What you'll be doing...
1. Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
2. Serving on the bar when required for both food and beverage orders.
3. Basic cooking of the dinner menu.
4. Basic cooking of breakfast, clearing tables, keeping breakfast items topped, tables cleared and cleaned throughout breakfast times and helping with cleardown after service.
5. Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
6. Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
7. Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
8. Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
WHAT WE NEED FROM YOU
9. A welcoming personality who loves connecting with people and making their day brighter.
10. Strong communication skills, comfortable chatting with guests and coordinating with team members.
11. Sharp attention to detail, especially when it comes to handling guest needs and reservations.
12. A problem-solver who can think on their feet, handling any situation with a positive attitude.
13. Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
14. High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact Daryl Humble on 01302 314100.
AMRT1_UKCT