Account Manager
Location: Basingstoke
Salary: £30,000 - £32,000 + OTE (£48,000 - £50,000)
My client based in Basingstoke is looking for an Account Manager to come on board and join their team. You will maintain and grow your existing customer numbers along with the monthly recurring profit associated with these customers through new product, upsell, cross-sell, referrals, and recommendations. Ensure regular contact with your customers to become their trusted partner enabling you to consistently hit your monthly target by identifying opportunities while delivering an exceptional customer experience that exceeds expectations. You will be working alongside a focused and driven team keen to enable your success.
Key Responsibilities:
1. Account Management of c.400 customers.
2. Complete regular customer reviews to ensure customer satisfaction, strengthen customer relationships, and identify opportunities to hit monthly sales targets.
3. Work alongside Provisioning & Support teams across the business to orchestrate the smoothest and best customer experience possible.
4. Project management of solution delivery and any escalations within your customer base.
5. Ensure escalations are raised within the business at the appropriate time to ensure the swiftest possible resolution.
6. Maintain accurate records on the CRM and utilize the required pipeline and quoting portals.
7. Hit monthly sales targets for new MRGP and renewals focus.
8. Full product portfolio knowledge to enable full solution selling ability.
Skills & Experience:
1. Positive can-do attitude
2. Proven problem-solving attitude
3. Excellent communication skills, both written and verbal
4. High level of attention to detail
5. Strong organisational skills
6. Ability to work independently and as part of a team
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