Full time 42 hours a week, 4 nights on 4 nights off including weekends and bank holidays Mayplace provides 24/7 support to adults, who are homeless or at risk of homelessness. Our goal is to provide person-centred support to clients so they can develop key life skills to encourage independence, empower them to reach their goals and enable them to move on into independent living. If you love working with people and are looking for a varied, rewarding role, then this is the role for you Main Responsibilities Be the first welcoming friendly face for people coming into the service Provide informal support to clients and be a listening ear Respond to incoming calls Manage clients and their visitors within the building and any associated safety issues. Deal with any incidents that may arise and contact external services when necessary Monitor the service and surrounding areas that are covered by CCTV Carry out regular visual checks / fire checks on the interior and exterior of the buildings and car park, noting defects during the handover or via the communications book Perform any other checks or tasks as directed by staff, referring issues to relevant person You will be extremely conscientious in areas such as safeguarding and lone working and follow the relevant procedures Maintain clean and tidy communal areas Provide detailed handovers to day staff, regarding client safety and support information Work in accordance with Health and Safety regulations and policy and procedure Attend supervision, appraisal and training as required to carry out the role Provide basic First Aid assistance until help arrives – Full training provided Triage out of hours issues which may arise in services covered within the Core Homeless Contract and contact the on-call manager where applicable Support your colleagues managing the night service, where required Knowledge, Skills, Experience & Essential Qualifications/Training ESSENTIAL CRITERIA FOR ROLE (Minimum requirements on appointment to this job) Previous experience in this type of work is not essential but you will have a real passion for wanting to work with homeless people. Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings. Clear verbal and written English Good IT and keyboard skills Polite, assertive manner, ability to self -motivate Passion for working in a client/customer facing role We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. Do you have the following skills, experience and drive to succeed in this role Find out below. We were formed in April 2001 through the merger of the Society of St Dismas (founded in 1962) and St Petroc Housing association (founded in 1972). Both organisations shared a passion for housing and supporting vulnerable single people. Our vision today is to give people who are homeless, vulnerable or in need of support, the opportunity to build a brighter future. We have services in Berkshire, Hampshire, Portsmouth, Southampton and Sussex. We support 16-65 year olds. Our services include outreach to rough sleepers, supported accommodation (direct access hostels, move-on accommodation, and resettlement flats), day centres, community support, housing first and landlord support services.